By Professor Shan Pan

Journal articles

Devadoss P; Pan SL, 2007, 'Enterprise Systems Use: Towards a Structurational Analysis of Enterprise Systems Induced Organizational Transformation', Communications of the Association for Information Systems, 19, pp. 352 - 385, http://aisel.aisnet.org/cais/vol19/iss1/17

Luthra P; Pan SL, 2007, 'Knowledge Management Project Challenges: An Institutional Perspective', Journal of Asian Business, 22, pp. 235 - 248, http://ink.library.smu.edu.sg/lkcsb_research/1486/

Tan C-W; Pan SL; Lim ETK, 2007, 'Managing Stakeholder Interests in E-Government Implementation: Lessons Learned from a Singapore E-Government Project', International Journal of Electronic Government Research, 3, pp. 61 - 84, http://search.proquest.com/docview/222734820?accountid=12763

Teo TSH; Devadoss P; Pan SL, 2006, 'Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore', Decision Support Systems, 42, pp. 1613 - 1627, http://dx.doi.org/10.1016/j.dss.2006.01.007

Kim HW; Pan SL, 2006, 'Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)', Data Base for Advances in Information Systems, 37, pp. 59 - 76, http://dl.acm.org/citation.cfm?id=1120506

Pan G; Pan SL, 2006, 'Examining the coalition dynamics affecting IS project abandonment decision-making', Decision Support Systems, 42, pp. 639 - 655, http://dx.doi.org/10.1016/j.dss.2005.03.001

Pan SL; Pan GSC; Newman M; Flynn D, 2006, 'Escalation and de-escalation of commitment to information systems projects: Insights from a project evaluation model', European Journal of Operational Research, 173, pp. 1139 - 1160, http://dx.doi.org/10.1016/j.ejor.2005.07.009

Oshri I; Pan SL; Newell S, 2006, 'Managing Trade-offs and Tensions between Knowledge Management Initiatives and Expertise Development Practices', Management Learning, 37, pp. 63 - 82, http://dx.doi.org/10.1177/1350507606060982

Pan G; Pan SL; Newman M; Flynn D, 2006, 'Escalation and de-escalation of commitment: A commitment transformation analysis of an e-government project', Information Systems Journal, 16, pp. 3 - 21, http://dx.doi.org/10.1111/j.1365-2575.2006.00209.x

Chou TC; Chen JR; Pan SL, 2006, 'The impacts of social capital on information technology outsourcing decisions: A case study of a Taiwanese high-tech firm', International Journal of Information Management, 26, pp. 249 - 256, http://dx.doi.org/10.1016/j.ijinfomgt.2006.02.002

Pan S; Pan G; Hsieh MH, 2006, 'A dual-level analysis of the capability development process: A case study of TT&T', Journal of the American Society for Information Science and Technology, 57, pp. 1814 - 1829, http://dx.doi.org/10.1002/asi.20384

Pan SL; Tan C-W; Lim ETK, 2006, 'Customer relationship management (CRM) in e-government: a relational perspective', Decision Support Systems, 42, pp. 237 - 250, http://dx.doi.org/10.1016/j.dss.2004.12.001

Pan SL; Pan G, 2006, 'Customer-Centric IS Application Development: Lessons From a Case of Developing an Online Auction Site', Communications of the Association for Information Systems, 18, pp. 395 - 412, http://aisel.aisnet.org/cais/vol18/iss1/18

Setiono R; Pan SL; Hsieh M-H; Azcarraga A, 2006, 'Knowledge acquisition and revision using neural networks: an application to a cross-national study of brand image perception', Journal of the Operational Research Society, 57, pp. 231 - 240, http://dx.doi.org/10.1057/palgrave.jors.2602006

Setiono R; Pan SL; Hsieh MH; Azcarraga AP, 2005, 'Separating core and noncore knowledge: An application of neural network rule extraction to a cross-national study of brand image perception', IEEE TRANSACTIONS ON SYSTEMS MAN AND CYBERNETICS PART C-APPLICATIONS AND REVIEWS, 35, pp. 465 - 475, http://dx.doi.org/10.1109/TSMCC.2004.843201

Tan CW; Pan SL; Lim ETK; Chan CML, 2005, 'Managing knowledge conflicts in an interorganizational project: A case study of the infocomm development authority of Singapore', Journal of the American Society for Information Science and Technology, 56, pp. 1187 - 1199, http://dx.doi.org/10.1002/asi.20222

Devadoss PR; Pan SL; Singh S, 2005, 'Managing knowledge integration in a national health-care crisis: Lessons learned from combating SARS in singapore', IEEE Transactions on Information Technology in Biomedicine, 9, pp. 266 - 275, http://dx.doi.org/10.1109/TITB.2005.847160

Tan CW; Pan SL; Lim ETK, 2005, 'Managing stakeholder interests in e-government implementation: Lessons learned from a Singapore e-government project', Journal of Global Information Management, 13, pp. 31 - 53, http://dx.doi.org/10.4018/jgim.2005010102

Lim ETK; Pan SL; Tan CW, 2005, 'Managing user acceptance towards enterprise resource planning (ERP) systems - Understanding the dissonance between user expectations and managerial policies', European Journal of Information Systems, 14, pp. 135 - 139, http://dx.doi.org/10.1057/palgrave.ejis.3000531

Pan SL; Tan CW, 2005, 'The roles of enterprise systems in e-initiative implementation: A case study of PowerCo', International Journal of Information Management, 25, pp. 241 - 251, http://dx.doi.org/10.1016/j.ijinfomgt.2004.12.009

Setiono R; Pan SL; Hsieh M-H; Azcarraga A, 2005, 'Automatic knowledge extraction from survey data: learning M-of-N constructs using a hybrid approach', Journal of the Operational Research Society, 56, pp. 3 - 14, http://dx.doi.org/10.1057/palgrave.jors.2601807

Pan SL, 2005, 'Customer Perspective of CRM Systems: A Focus Group Study', International Journal of Enterprise Information Systems, 1, pp. 65 - 88, http://dx.doi.org/10.4018/jeis.2005010105

Pan S; Pan SL; Pan G; Devadoss PR, 2005, 'E-Government Capabilities and Crisis Management: Lessons from Combating SARS in Singapore', MIS Quarterly Executive, 4, pp. 385 - 397, http://workspace.unpan.org/sites/internet/Documents/S3SG05%20E-Government%20Capabilities%20and%20Crisis%20Management%20-%20Lessons%20from%20Combating%20SARS%20in%20Singapore.pdf

Azcarraga AP; Hsieh M-H; Pan SL; Setiono R, 2005, 'Extracting Salient Dimensions for Automatic SOM Labeling', IEEE Transactions on Systems, Man, and Cybernetics - Part C: Applications and Reviews, 35, pp. 595 - 600, http://dx.doi.org/10.1109/TSMCC.2004.843177

Setiono R; Pan SL; Hsieh M-H; Azcarraga AP, 2005, 'Separating Core and Noncore Knowledge: An Application of Neural Network Rule Extraction to a Cross-National Study of Brand Image Perception', IEEE Transactions on Systems, Man, and Cybernetics - Part C: Applications and Reviews, 35, pp. 465 - 475, http://dx.doi.org/10.1109/TSMCC.2004.843201

Oshri I; Pan SL; Newell S, 2005, 'Trade-offs between knowledge exploitation and exploration activities', Knowledge Management Research and Practice, 3, pp. 10 - 23, http://dx.doi.org/10.1057/palgrave.kmrp.8500042

Mayasandra N RS; Pan SL, 2004, 'Knowledge management initiatives in a global IT outsourcing company: A case study of infosys technologies', Journal of Information and Knowledge Management, 3, pp. 81 - 96, http://dx.doi.org/10.1142/S0219649204000675

Hsieh M-H; Pan SL; Setiono R, 2004, 'Product-, Corporate-, and Country-Image Dimensions and Purchase Behavior: A Multicountry Analysis', Journal of the Academy of Marketing Science, 32, pp. 251 - 270, http://dx.doi.org/10.1177/0092070304264262

Pan GSC; Pan SL; Flynn D, 2004, 'De-escalation of commitment to information systems projects: A process perspective', Journal of Strategic Information Systems, 13, pp. 247 - 270, http://dx.doi.org/10.1016/j.jsis.2004.08.001

Devadoss PR; Pan SL, 2004, 'Leveraging eGovernment Infastructure for Crisis Management: Lessons from Managing SARS Outbreak in Singapore', Journal of Information Technology Theory and Application (JITTA), 6, pp. 25 - 40, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1113&context=jitta

Pan SL; Lee JN, 2003, 'Using e-CRM for a unified view of the customer', Communications of the ACM, 46, pp. 95 - 99, http://dx.doi.org/10.1145/641205.641212

Pan SL; Leidner DE, 2003, 'Bridging communities of practice with information technology in pursuit of global knowledge sharing', Journal of Strategic Information Systems, 12, pp. 71 - 88, http://dx.doi.org/10.1016/S0963-8687(02)00023-9

Huang JC; Newell S; Galliers RD; Pan SL, 2003, 'Dangerous liaisons? Component-based development and organizational subcultures', IEEE Transactions on Engineering Management, 50, pp. 89 - 99, http://dx.doi.org/10.1109/TEM.2002.808297

Devadoss PR; Pan SL; Huang JC, 2003, 'Structurational analysis of e-government initiatives: A case study of SCO', Decision Support Systems, 34, pp. 253 - 269, http://dx.doi.org/10.1016/S0167-9236(02)00120-3

Newell S; Huang JC; Galliers RD; Pan SL, 2003, 'Implementing enterprise resource planning and knowledge management systems in tandem: Fostering efficiency and innovation complementarity', Information and Organization, 13, pp. 25 - 52, http://dx.doi.org/10.1016/S1471-7727(02)00007-6

Tan CW; Pan SL, 2003, 'Managing e-transformation in the public sector: An e-government study of the inland revenue authority of Singapore (IRAS)', European Journal of Information Systems, 12, pp. 269 - 281, http://dx.doi.org/10.1057/palgrave.ejis.3000479

Newell S; Pan SL; Galliers RD; Huang JC, 2001, 'The Myth of the Boundaryless Organization', Communications of the ACM, 44, pp. 74 - 76, http://dx.doi.org/10.1145/501317.501350

Kubo I; Saka A; Pan SL, 2001, 'Behind the scenes of knowledge sharing in a Japanese bank', Human Resource Development International, 4, pp. 465 - 485, http://dx.doi.org/10.1080/13678860010025418

Pan SL; Hsieh MH; Chen H, 2001, 'Knowledge sharing through intranet-based learning: A case study of an online learning center', Journal of Organizational Computing and Electronic Commerce, 11, pp. 179 - 195, http://dx.doi.org/10.1207/S15327744JOCE1103_03

Newell S; Pan SL; Galliers RD; Huang JC, 2001, 'The myth of the boundaryless organization: Technology does not make cultural and business boundaries disappear simply because it exists', Communications of the ACM, 44, pp. 74 - 76, http://dx.doi.org/10.1145/501317.501350

Huang JC; Newell S; Pan SL; Poulson B, 2001, 'ERP Systems Implementation: a Knowledge-focused Perspective', Journal of Decision Systems, 10, pp. 99 - 117, http://dx.doi.org/10.3166/jds.10.99-117

Huang JC; Newell S; Pan S-L, 2001, 'The process of global knowledge integration: A case study of a multinational investment bank's Y2K program', European Journal of Information Systems, 10, pp. 161 - 174, http://dx.doi.org/10.1057/palgrave.ejis.3000402

Pan SL; Scarbrough H, 1999, 'Knowledge management in practice: An exploratory case study', Technology Analysis and Strategic Management, 11, pp. 359 - 374, http://dx.doi.org/10.1080/095373299107401

Pan SL; Scarbrough H, 1998, 'A Socio-Technical View of Knowledge Sharing at Buckman Laboratories', Journal of Knowledge Management, 2, pp. 55 - 66, http://dx.doi.org/10.1108/EUM0000000004607

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