Keywords
Fields of Research (FoR)
Service marketing, Marketing not elsewhere classified, Marketing management (incl. strategy and customer relations), Marketing technologySEO tags
Biography
Dr Ting Yu is an Associate Professor in Marketing at the University of New South Wales.
She worked in Australia, Switzerland and Singapore as a Lecturer, Product Research and Development Manager, Market Research Consultant and Research Analyst.
She was also the recipient of the Non-Professorial Research Achievement Award (UNSW), American Marketing Association's Selling and Sales Management Special Interest Group's best dissertation award...view more
Dr Ting Yu is an Associate Professor in Marketing at the University of New South Wales.
She worked in Australia, Switzerland and Singapore as a Lecturer, Product Research and Development Manager, Market Research Consultant and Research Analyst.
She was also the recipient of the Non-Professorial Research Achievement Award (UNSW), American Marketing Association's Selling and Sales Management Special Interest Group's best dissertation award (first runner-up), Sasakawa Young Leaders Fellowship Fund Scholarship, Centre for Applied Marketing Research Scholarship Award (UNSW), The UNSW Business School Research Scholarship and European Marketing Academy Conference (EMAC) bursary.
Her major research interests include: artificial intelligence in (healthcare) service delivery, organisational ambidexterity (service versus sales; service productivity versus service quality, efficiency versus flexibility), relationship termination management, and consumer emotions. Her research has appeared in Journal of Service Research, Journal of Business Research, Industrial Marketing Management, European Journal of Marketing, Journal of Service Management (formerly International Journal of Service Industry Management), Journal of Services Marketing, and International Journal of Human Resource Management.
My Grants
- 2011-2013 Building ambidextrous capacity in service industries a cross national study. Australian Research Council/Discovery Project. AU$155,000 (Project team: Paul Patterson, Ting Yu and Ko de Ruyter)
- 2005-2006 Evaluation of the remote workforce development strategy, Office of the Commissioner for Public Employment. Northern Territory Australia AU$50,000 (Project team: Ram Vemuri, Christopher White and Ting Yu)
My Qualifications
School of Marketing - PhD, UNSW | MMgt, Monash University
My Research Supervision
Supervision keywords
Areas of supervision
- Artificial intelligence in (healthcare) service delivery
- Marketing agility
- Organisational ambidexterity (service versus sales; service productivity versus service quality, efficiency versus flexibility)
- Relationship termination management
- Consumer emotions
My Engagement
Memberships - Editorial Boards
- Member, Editorial Review Board, European Journal of Marketing
My Teaching
Courses Taught
Publications
ORCID as entered in ROS
https://orcid.org/0000-0003-2132-5499