Dr Veronica Zixi Jiang

I am a Senior Lecturer at School of Marketing, UNSW Business School. I was awarded my PhD from Guanghua School of Management at Peking University. My research focuses on how to trigger behavioural changes and people’s decision processes. My research has appeared in the Journal of Consumer Research, and Journal of Marketing Research.

My current research projects look at 1) how virtual reality can represent the disability experiences better than other methods? 2) can companies offer personalised services according to customers’ psychological profiles? 3) How to use AI to give automatic feedback to student video presentations and help students improve their video presentations?

Also, I am passionate about improving student educational experiences, especially applying principles of Universal Design for Learning (UDL) and Principles for Responsible Management Education (PRME). I am currently the Academic Disability Advisor at Business School and UNSW Diversity Champion for Disability. I have designed and developed a module Using Universal Design for Learning in your course, a self-paced professional learning module for all UNSW staff, in collaboration with the PVCESE. Veronica and the students with disability have published a Digital Accessibility Guide for Learning. In 2022, I have received the UNSW Scientia Education Academy Exemplary Teaching Practice Award for efforts in improving classroom diversity. 

I am also the Director of Education Program at Digital Sustainability Knowledge Hub. I endeavour to create a Sustainable Development Goals knowledge system.