By Associate Professor Carmen Leong

Book Chapters

Khoo YH; Leong C, 2023, 'Policy Advocacy Strategies of Malaysia’s Electoral Reform Movement', in Lobbying the Autocrat: The Dynamics of Policy Advocacy in Nondemocracies, Unisersity of Michigan Press, pp. 202 - 222, http://dx.doi.org/10.1142/9789811271984_0003

Leong C, 2015, 'Damai', in Pan S-L (ed.), Managing Organizational Complexities with Digital Enablement in China, World Scientific Publishing Company, pp. 107 - 123

Ramchand A; Leong C, 2013, 'Healthway Medical Group's Clinical Management System', in Pan G (ed.), Dynamics of Governing IT Innovation in Singapore, World Scientific Publishing Company, pp. 263 - 278

Leong C; Pan SL, 2013, 'IT in Supply Chain Management: Batamindo Shipping & Warehouse Pte Ltd', in Pan G (ed.), Dynamics of Governing IT Innovation in Singapore, World Scientific Publishing Company, pp. 243 - 261

Journal articles

Chung CN; Leong CM, 2026, 'Network embeddedness under developmental state: the case of Korean TV drama industry', Socio Economic Review, 24, pp. 1193 - 1216, http://dx.doi.org/10.1093/ser/mwaf085

Faik I; Gwee M; Chian Tan FT; Leong C; Hastiadi FF, 2026, 'When digital platforms enter informal sectors: work formalization and institutional change', Journal of Strategic Information Systems, 35, http://dx.doi.org/10.1016/j.jsis.2025.101941

Leong C; Hua W; Xiao X; Yu J; Zhou Y, 2026, 'Value co-creation in a digital ecosystem: Exploring autonomous co-creation in a digital influencer ecosystem', Information and Management, 63, http://dx.doi.org/10.1016/j.im.2025.104251

Tan B; Xiao X; Chau M; Tan FTC; Leong C, 2025, 'The dynamics, organisation and evolution of digital platforms and ecosystems', Information Systems Journal, 35, pp. 417 - 421, http://dx.doi.org/10.1111/isj.12548

He Y; Tan F; Leong C; Huang J; Junio DRO, 2025, 'Realizing innovation and sustainability: A case study of Macau SAR’s smart city development capabilities', Journal of Urban Affairs, 47, pp. 1309 - 1327, http://dx.doi.org/10.1080/07352166.2023.2211274

Jiwasiddi A; Schlagwein D; Cahalane M; Cecez-Kecmanovic D; Leong C; Ractham P, 2024, 'Digital nomadism as a new part of the visitor economy: The case of the “digital nomad capital” Chiang Mai, Thailand', Information Systems Journal, 34, pp. 1493 - 1535, http://dx.doi.org/10.1111/isj.12496

Au CH; Tan B; Leong C; Ge C, 2024, 'Disrupting the disruptor: The role of information systems in facilitating second-mover advantage', Information and Management, 61, http://dx.doi.org/10.1016/j.im.2023.103904

Leong C; Lin S; Tan F; Yu J, 2024, 'Coordination in a Digital Platform Organization', Information Systems Research, 35, pp. 363 - 393, http://dx.doi.org/10.1287/isre.2023.1226

Leong C; Hsu C; Goonawardene N; Tan H-P, 2024, 'Supporting Community First Responders in Aging in Place: An Action Design for a Community-Based Smart Activity Monitoring System', MIS Quarterly, 49, pp. 701 - 730, http://dx.doi.org/10.25300/MISQ/2024/18446

Leong C; Tan FTC; Tan B; Faisal F, 2022, 'The emancipatory potential of digital entrepreneurship: A study of financial technology-driven inclusive growth', Information and Management, 59, http://dx.doi.org/10.1016/j.im.2020.103384

Muthukannan P; Tan B; Chiang FT; Leong C; Tan F, 2021, 'Novel mechanisms of scalability of financial services in an emerging market context: Insights from Indonesian Fintech Ecosystem', International Journal of Information Management, 61, pp. 102403, http://dx.doi.org/10.1016/j.ijinfomgt.2021.102403

Xiao X; Tan B; Leong C; Tan FTC, 2021, 'Powered by “Qinghuai”: The melding of traditional values and digital entrepreneurship in contemporary China', Information Systems Journal, 31, pp. 769 - 802, http://dx.doi.org/10.1111/isj.12301

Leong C; Faik I; Tan FTC; Tan B; Khoo YH, 2020, 'Digital organizing of a global social movement: From connective to collective action', Information and Organization, 30, http://dx.doi.org/10.1016/j.infoandorg.2020.100324

Leong C; Pan SL; Leidner DE; Huang JS, 2019, 'Platform leadership: Managing boundaries for the network growth of digital platforms', Journal of the Association for Information Systems, 20, pp. 1531 - 1565, http://dx.doi.org/10.17705/1jais.00577

Leong C; Pan SL; Bahri S; Fauzi A, 2019, 'Social media empowerment in social movements: power activation and power accrual in digital activism', European Journal of Information Systems, 28, pp. 173 - 204, http://dx.doi.org/10.1080/0960085X.2018.1512944

Tye M; Leong C; Tan FTC; Tan B; Khoo YH, 2018, 'Social media for empowerment in social movements: The case of Malaysia’s grassroots activism', Communications of the Association for Information Systems, 42, pp. 408 - 430, http://dx.doi.org/10.17705/1CAIS.04215

Leong C; Pan SL; Zheng X; Hackney R, 2017, 'Managing User Diversity in ES Pre-Implementation Through Discursive Framing: A Spatiotemporal Analysis', IEEE Transactions on Engineering Management, 64, pp. 415 - 427, http://dx.doi.org/10.1109/TEM.2017.2694430

Leong C; Tan B; Xiao X; Tan FTC; Sun Y, 2017, 'Nurturing a FinTech ecosystem: The case of a youth microloan startup in China', International Journal of Information Management, 37, pp. 92 - 97, http://dx.doi.org/10.1016/j.ijinfomgt.2016.11.006

Leong C; Pan SL; Newell S; Cui L, 2016, 'The emergence of self-organizing e-commerce ecosystems in remote villages of China: A tale of digital empowerment for rural development', MIS Quarterly: Management Information Systems, 40, pp. 475 - 484, http://misq.org/misq/downloads/?___store=library

Leong C; Pan SL; Ractham P; Kaewkitipong L, 2015, 'ICT-Enabled Community Empowerment in Crisis Response: Social Media in Thailand Flooding 2011', Journal of the Association for Information Systems, 16, pp. 174 - 212, http://aisel.aisnet.org/jais/vol16/iss3/1

Conference Papers

Leong C; O'Connor M; Bat-Orgil J, 2026, 'Digital Energy Artefacts and Policy Misalignment: Gendered Unintended Consequences In Mongolia’s Clean Energy Transition', in ECIS 2026 Proceedings, Milan, presented at European Conference on Information Systems 2026, Milan, 11 June 2026 - 17 June 2026, https://aisel.aisnet.org/ecis2026/is_policy/is_policy/7/

Xiong D; Leong C; Chuah EC; Manan S, 2026, 'Designing For The Digitally Invisible: An Action Design Research On Stateless Communities', Association for Information Systems, https://aisel.aisnet.org/ecis2026/gen_track/gen_track/6/

Daniele Ibello G; Leong C; Guo Z; Bat-Orgil J, 2025, 'The Digital Flames: Designing for Household Energy Practices in Mongolia’s Ger District', Nashville, presented at International Conference on Information Systems (ICIS), Nashville, 14 December 2025

Hoang T; Leong C; Jeon S, 2025, 'Actualizing Affordances of Artificial Intelligence in Creative Industries', in ICIS 2025 Proceedings, Nashville, presented at ICIS, Nashville, 14 December 2025 - 17 December 2025, https://aisel.aisnet.org/icis2025/impl_adopt/impl_adopt/12

O' Connor M; Leong C, 2025, 'Supporting Women in Mongolia's Clean Energy Transition: An Action Design for Information Systems Interventions', Amman, Jordan, presented at European Conferene on Information Systems (ECIS 2025), Amman, Jordan, 12 June 2025 - 18 June 2025

Lau E; Leong C; Tan B; Tan F; Jeon S, 2025, 'Tool or Terror? Exploring AI-Induced Tensions in Creative Industries', Amman, Jordan, presented at European Conference on Information Systems (ECIS), Amman, Jordan, 12 June 2025

Qureshi I; Leong C; Bailey A; Joshi KD, 2025, 'From Digital Divide to Digital Equity and Inclusion', in Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 6669 - 6673

Hoang DPT; Leong C; Tan B, 2025, 'Realizing AI’s Potential: A Study of Affordance - Actualization in Creative Industries', in Pacific Asia Conference on Information Systems

Hua W; Leong C; Ge C, 2024, 'Digital Innovation Trajectory, Navigating Uncertainty for Established Organizations', Association for Information Systems (AIS), Bangkok, Thailand, presented at The Forty-Fifth International Conference on Information Systems (ICIS 2024), Bangkok, Thailand, 15 December 2024 - 18 December 2024, https://aisel.aisnet.org/icis2024/diginnoventren/diginnoventren/21?utm_source=aisel.aisnet.org%2Ficis2024%2Fdiginnoventren%2Fdiginnoventren%2F21&utm_medium=PDF&utm_campaign=PDFCoverPages

Hoang T; Tan B; Leong C, 2024, 'Fintech Development as Guerrilla Warfare: A Case Study of Vietnam’s Momopay', Bangkok, Thailand, presented at The Forty-Fifth International Conference on Information Systems (ICIS 2024), Bangkok, Thailand, 15 December 2024 - 18 December 2024, https://aisel.aisnet.org/icis2024/digital_emergsoc/digital_emergsoc/4/

Zhao R; Leong C; Ge C, 2024, 'On the Road to Sustainability: The Emergence of a Smart Mobility Ecosystem', in 45th International Conference on Information Systems Icis 2024, Bangkok, Thailand, presented at The Forty-Fifth International Conference on Information Systems (ICIS 2024), Bangkok, Thailand, 15 December 2024 - 18 December 2024, https://aisel.aisnet.org/icis2024/soc_impactIS/soc_impactIS/8

Ibello GD; Leong C; Tan B; Guo Z, 2024, 'Fortune Favors the Scrappy: Enacting Serendipitous Digital Innovations', Bangkok, Thailand, presented at The Forty-Fifth International Conference on Information Systems (ICIS 2024), Bangkok, Thailand, 15 December 2024 - 18 December 2024, https://aisel.aisnet.org/icis2024/digital_comm/digital_comm/8

Tran A; Guo Z; Leong C; Ibello GD, 2024, 'Moderating Technostress for Enhanced Student Learning Experiences: A Stress-is-Enhancing Mindset Approach', Bangkok, Thailand, presented at The Forty-Fifth International Conference on Information Systems (ICIS 2024), Bangkok, Thailand, 15 December 2024 - 18 December 2024, https://aisel.aisnet.org/icis2024/learnandiscurricula/learnandiscurricula/20

Hua W; Leong C; Kuan K, 2024, 'Designing Digital Inclusion: The Role of Local Champions', Canberra, presented at Australasian Conference on Information Systems (ACIS 2024), Canberra, 04 December 2024 - 06 December 2024, https://aisel.aisnet.org/acis2024/36

Zhou V; Lkhagvasuren J; Leong C; Batorgil J, 2024, 'Tech for Sustainable Futures: Behavioural Change in Mongolia's Clean Energy Transition', Canberra, Australia, presented at Australasian Conference on Information Systems (ACIS 2024), Canberra, Australia, 04 December 2024 - 06 December 2024, https://aisel.aisnet.org/acis2024/39

Ng A; Tan E; Tan B; Leong C, 2024, 'Developing an Integrated Superapp: A Case Study of Vietnam's Momopay', Paphos, Cyprus, presented at The 32nd European Conference on Information System (ECIS 2024), Paphos, Cyprus, 13 June 2024 - 19 June 2024, https://aisel.aisnet.org/ecis2024/is_governance/track21_is_govern/8

Hua W; Leong C; Tan B, 2024, 'Intrapreneurship — Reviewing What We Know About Innovation and Entrepreneurs in Organizations', Association for Information Systems (AIS), Paphos, Cyprus, presented at The 32nd European Conference on Information System (ECIS 2024), Paphos, Cyprus, 13 June 2024 - 19 June 2024, https://aisel.aisnet.org/ecis2024/track20_adoption/track20_adoption/1/

Ibello GD; Leong C; Guo Z; Tan B, 2024, 'Fortune Favors the Scrappy: Enacting Serendipitous Innovations for Inclusion', in 45th International Conference on Information Systems Icis 2024

Qureshi I; Leong C; Bailey A, 2024, 'From Digital Divide to Digital Equity and Inclusion - ICT Access, Adoption, and Use among Vulnerable Populations', in Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 6987 - 6988

Zhou YV; Leong C; Guo Z, 2023, 'What is fair enough? Reconciling complementors’ needs for fairness management on digital platforms', in ICIS 2023 Proceedings, India, presented at International Conference on Information Systems, India, 10 December 2023 - 13 December 2023, https://aisel.aisnet.org/icis2023/sharing_econ/sharing_econ/11/

Hua W; Leong C; Tan B, 2023, 'Rapid Intrapreneurship with a Human Touch', in Proceedings of the 27th Pacific Asia Conference on Information Systems (PACIS 2023), Association for Information Systems (AIS), Nanchang, China, presented at Pacific Asia Conference on Information Systems (PACIS 2023), Nanchang, China, 08 July 2023 - 12 July 2023, http://dx.doi.org/10.26190/unsworks/30085

Ibello GD; Tan B; Guo Z; Leong C, 2023, 'Contemporary Clinical Decision Support Systems: A Preliminary Review and Research Agenda', in European Conference on Information Systems, Kristiansand, Norway, presented at European Conference on Information Systems, Kristiansand, Norway, 11 June 2023 - 16 June 2023, https://aisel.aisnet.org/ecis2023_rip/92/

Jiwasiddi A; Schlagwein D; Leong C, 2022, 'Assessing the Impacts of Digital Nomadism on Local Communities: The Case of Chiang Mai, Thailand', in Pacific Asia Conference on Information Systems, Taipei-Sydney, pp. 1322 - 1322, presented at Pacific Asia Conference on Information Systems (PACIS 2022), Taipei-Sydney, 05 July 2022 - 09 July 2022, http://dx.doi.org/10.26190/unsworks/28549

Hou J; Guo Z; Leong C, 2021, 'Blending Technologies in the Community of Inquiry Framework: A Discovery of student Online Learning Pathways', Austin, Texas, presented at International Conference on Information Systems (ICIS2021), Austin, Texas, 12 December 2021, https://aisel.aisnet.org/icis2021/diglearn_curricula/diglearn_curricula/12/

Zhou Y; Leong C; Guo Z; Yu J, 2021, 'Coordination of Actor Interactions on Digital Platforms: A Case Study of Taobao’s Content Exchange Platform', in Pacific Asia Conference on Information Systems (PACIS) 2021, Dubai, presented at Pacific Asia Conference on Information Systems, Dubai, 12 July 2021 - 14 July 2021, https://aisel.aisnet.org/pacis2021/237/

Guo Z; Leong C; Zhou Y; Lee B; Monson DM, 2020, 'Turning Lemons into Lemonade: Designing Remote Teaching to Foster a Sense of Online Learning Community through Action Design', in Proceedings of the 2020 International Conference on Information Systems (ICIS2020), India, presented at 2020 International Conference on Information Systems (ICIS2020), India, 13 December 2020 - 16 December 2020, https://aisel.aisnet.org/icis2020/digital_learning_env/digital_learning_env/5/

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