Select Publications
Conference Papers
, 2018, 'Open Innovation Stages in the Service Sector', in Proceedings of the International Conference on Industrial Engineering and Operations Management, Paris, France, J, IEOM Society International, Paris, France, pp. 1487 - 1497, presented at
, 2018, 'Open innovation in service sector', in Proceedings of the International Conference on Industrial Engineering and Operations Management, IEOM Society International, Bandung, Indonesia, pp. 352 - 363, presented at
, 2016, 'Impact of Initial Level and Growth Rate in Multiplicative HW Model on Bullwhip Effect in a Supply Chain', in Sarker R; Abbass HA; Dunstall S; Kilby P; Davis R; Young L (eds.), DATA AND DECISION SCIENCES IN ACTION, SPRINGER INTERNATIONAL PUBLISHING AG, Univ New S Wales, Canberra Campus, Kensington, AUSTRALIA, pp. 357 - 368, presented at
, 2016, 'The history and development of six sigma quality management', in Ali A; Bon AT (ed.), Proceeding of IEOM2016 Kuala Lumpur, Malaysia, Kuala Lumpur, Malaysia, pp. 1780 - 1790, presented at
, 2013, 'Sustainable product-service system', in Proceedings of the 17th International Conference on ISO and TQM (17-ICIT), Sydney, presented at
, 2013, 'Sustainable Supply Chain Management Practices and Operational Performance', in American Journal of Industrial and Business Management, Scientific Research Publishing, Inc., pp. 42 - 48, http://dx.doi.org/10.4236/ajibm.2013.31006
, 2012, 'Determining Key Service Attributes in Mobile Telecommunications Industry', in World Business Capability Congress, Centre for Organisational Excellence Research, Auckland, pp. 1 - 10, presented at
, 2012, 'A review of e-government', in 11th Global Congress on Manufactruing and Management, Global Congress on Manufacturing and Management, Auckland, New Zealand, pp. 538 - 554, presented at
, 2012, 'Engineering Sustainability in Australian Higher Education', in Proceedings of P&OM World Conference 2012 Amsterdam, Euroma, POMS, JOMSA, Amsterdam, pp. 1 - 9, presented at
, 2011, 'The application of the service-profit chain in the mobile industry', in International Conference on Management and Service Science, MASS 2011, IEEE, Wuhan, China, pp. 1 - 4, presented at
, 2011, 'Logistics technology transfer process model', in Proceedings of the 1st International Technology Management Conference, ITMC 2011, IEEE Computer Society, Piscataway, NJ, USA, pp. 944 - 956, presented at
, 2011, 'Manufacturing in Australia - a Historical Perspective', in Proceedings 2011 IEEE International Summer Conference of Asia Pacific Business Innovation and Technology Management, APBITM, China, pp. 158 - 162, presented at
, 2010, 'An assessment of current university environmental management practices', in Proceedings of 2nd International Conference on Logistics and Transport & The Ist International Conference on Business and Economics, UP Orgainzer and Publication, Co, Ltd, Bangkok, Thailand, pp. 1 - 6, presented at
, 2010, 'ISO14000 and its perceived impact on corporate performance', in Proceedings of the Conference of CAD/CAM, Robotics and Factory of the Future, CSIR and University of Kwazulu Natal, Pretoria, South Africa, pp. 1 - 12, presented at
, 2009, 'Six Sigma in Service Organisations', in Proceedings of the 1st International Conference on Logistics and Transport, UP Organizer and Publication Co, Ltd, Bangkok, Thailand, presented at
, 2009, 'Sustainable supply chain management practices and operational performance', in Proceedings of the 1st International Conference on Logistics and Transport, UP Organizer and Publication Co, Ltd, Bangkok, Thailand, presented at
, 2009, 'Measuring warehouse Performance with regression analysis and factor analysis', in Measuring warehouse Performance with regression analysis and factor analysis, International Conference on Advanced Manufacturing and Automation, Tamil Nadu, India, presented at
, 2008, 'An empirical study of performance measurement systems in New Zealand manufacturing companies', in 9th Global Congress of Manufacturing & Management (GCMM2008), Gold Coast, Australia, presented at
, 2008, 'Entrepreneurship and innovation in E-commerce', in 9th Global Congress of Manufacturing & Management (GCMM2008), 9th Global Congress of Manufacturing & Management (GCMM2008), Gold Coast, Australia, presented at
, 2008, 'RP Technology: Why limited uptake in SME`s?', in 2nd International Conference on Additive Technologies (ICAT 2008), DAAAM International, Vienna, pp. 43 - 44, presented at
, 2008, 'Time compression technology: Why limited growth?', in 2nd International Conference on Additive Technologies (ICAT 2008), DAAAM International, Vienna, presented at
, 2008, 'Strategies for the future supply of sustainable power generation for Australia', in Weatherill PN (ed.), U21 International Conference on Energy Technologies and Policy 2008, Energy Technologies and Policy, Birmingham, United Kingdom, pp. 1 - 2, presented at
, 2008, 'Knowledge management in global organisations', in Ho SKM (ed.), Proceedings of the 13th International Conference on ISO9000 & TQM 13-ICIT, Malaysia, pp. 1 - 7, presented at
, 2007, 'Logistics technology implementation process: a causal model', in 21st ANZAM 2007 Conference-Managing our intellectual and social capital, 21st ANZAM 2007 Conference: Managing our intellectual and social capital, Sydney, presented at
, 2007, 'Measuring performance of supply chain with SCOR model: E-logistics aspect', in Regional and Global Logistics and Supply Chain Management, Regional and Global Logistics and Supply Chain Management, Bangkok, Thailand, presented at
, 2007, 'ISO9000 and TQM for business excellence', in Going for Gold, Going for Gold, Taiwan RoC, presented at
, 2006, 'Capital budgeting techniques used by small manufacturing companies', in Proceedings of the 2nd International Intelligent Logistics Systems Conference, 7th Asia Pacific Industrial Engineering and Management Systems Conference and the 9th Asia Pacific Division Meeting of the International Foundation for Production Research, Intercontinental Hotel Bangkok, presented at
, 2006, 'Enterprise resource planning (ERP) in Australian Manufacturing Companies', in Proceedings of the 2nd International Intelligent Logistics Systems Conference, 7th Asia Pacific Industrial Engineering and Management Systems Conference and the 9th Asia Pacific Division Meeting of the International Foundation for Production Research, Intercontinental Hotel Bangkok, presented at
, 2006, 'Green supply chain management practices and operational performance in Australian companies', in Management, Pragmatism, Philosophy, Priorities, Management, Pragmatism, Philosophy, Priorities, Capricorn Coast, Central Queensland, presented at
, 2006, 'Logistics technology transfer model (LTTM)', in Kennedy J; Di Milia L (ed.), Management, Pragmatism, Philosophy, Priorities, Management, Pragmatism, Philosophy, Priorities, Capricorn Coast, Central Queensland, pp. 1 - 19, presented at
, 2006, 'Survey of logistics performance and adoption of logistics technology in Omani companies', in Management, Pragmatism, Philosophy, Priorities, Management, Pragmatism, Philosophy, Priorities, Capricorn Coast, Central Queensland, presented at
, 2006, 'Business excellence in services and education', in Corporate Governance, Corporate Governance, Hang Seng School of Commerce, Hong Kong, presented at
, 2005, 'The impact of E-commerce on small and medium sized enterprises (SME) in Australia', in Engaging the multiple contexts of management: convergence and divergence of management theory and practice, Engaging the multiple contexts of management: convergence and divergence of management theory and practice, Canberra, presented at
, 2005, 'Linking total quality management and business performance in Australian Companies', in Ho SKM; Tang X-F; Liu Y-Z (eds.), TQM and 6-Sigma for Competitiveness, TQM and 6-Sigma for Competitiveness, Shanghai, China, pp. 1 - 6, presented at
, 2004, 'ISO 9000 and its contribution towards total quality management', in Operations Management and Advanced Technology: Integration for Success, Operations Management and Advanced Technology: Integration for Success, Gold Coast, Qld, presented at
, 2004, 'Total quality management (TQM) and organisational performance in Australian service companies.', in Edvardsson B; Gustafsson A; Brown SW; Johnston R (eds.), Service Excellence in Management: Interdisciplinary Contributions, Service Excellence in Management: Interdisciplinary Contributions, Karlstad, Sweden, pp. 137 - 146, presented at
, 2003, 'An exploratory study of the manufacturing strategy process in practice', in Surfing the waves: management challenges, management solutions, Surfing the waves: management challenges, management solutions, Fremantle, WA, presented at
, 2003, 'The development of quality management in Australia', in CARS and FOF 2003, CARS and FOF 2003, Kuala Lumpur, Malayasia, presented at
, 2003, 'The effect of total quality management (TQM) on performance of companies', in CARS and FOF 2003, CARS and FOF 2003, Kuala Lumpur, Malayasia, presented at
, 2002, 'An empirical study on manufacturing resources planning (MRPII) practices in Australia', in 7th International Conference on Manufacturing and Management PCM`2002, 7th International Conference on Manufacturing and Management PCM`2002, Bangkok, Thailand, presented at
, 2002, 'Total quality management in small business in the service industry', in 7th International Conference on Manufacturing and Management PCM`2002, 7th International Conference on Manufacturing and Management PCM`2002, Bangkok, Thailand, presented at
, 2002, 'The relationship between total quality management practices and organisational performance in service organisations', in Change Management - 7th Intnl Conference on ISO 9000 and TQM, Change Management - 7th Intnl Conference on ISO 9000 and TQM, Melbourne, presented at
, 2001, 'Investigation of employee involvement in quality service programs in Australian hotel industry.', in International Conference on Mechanical Engineering, International Conference on Mechanical Engineering, Dhaka, Bangladesh, presented at
, 2001, 'Quality management practices in health service programs.', in International Conference on Mechanical Engineering, International Conference on Mechanical Engineering, Dhaka, Bangladesh, presented at
, 2000, 'Quality management in service organisations', in 2000 pacific conference on manufacturing, pacific conference on manufacturing 2000, Southfield - Detroit, Michigan, USA, presented at
, 2000, 'Value of ISO9000 series of standards', in 2000 pacific conference on manufacturing, pacific conference on manufacturing 2000, Southfield - Detroit, Michigan, USA, presented at
, 2000, 'A sequential manufacturing investment using real option framework', in ICME 2000: 8th International Conference on Manufacturing Engineering, ICME 2000: 8th International Conference on Manufacturing Engineering, Sydney, presented at
, 1999, 'Implementation of total quality management - critical success factors', in 2nd world manufacturing congress 1999, 2nd world manufacturing congress 1999, University of Durham, UK, presented at
, 1999, 'Quality management practices in Australian universities', in Pudlowski ZJ; Nguyen DQ (ed.), 2nd UICEE annual conference on engineering education. Networking in engineering education, UICEE, FACULTY ENGINEERING, Auckland, New Zealand, pp. 265 - 268, presented at
, 1997, 'Linking total quality management practices to organisational performance', in Manufacturing Technology Towards 2000, Manufacturing Technology Towards 2000, Cairns, Qld, presented at