Select Publications
Conference Papers
, 2018, 'Open Innovation Stages in the Service Sector', in Proceedings of the International Conference on Industrial Engineering and Operations Management, Paris, France, J, IEOM Society International, Paris, France, pp. 1487 - 1497, presented at
, 2018, 'Open innovation in service sector', in Proceedings of the International Conference on Industrial Engineering and Operations Management, IEOM Society International, Bandung, Indonesia, pp. 352 - 363, presented at
, 2016, 'Impact of Initial Level and Growth Rate in Multiplicative HW Model on Bullwhip Effect in a Supply Chain', in Sarker R; Abbass HA; Dunstall S; Kilby P; Davis R; Young L (eds.), DATA AND DECISION SCIENCES IN ACTION, SPRINGER INTERNATIONAL PUBLISHING AG, Univ New S Wales, Canberra Campus, Kensington, AUSTRALIA, pp. 357 - 368, presented at
, 2016, 'The history and development of six sigma quality management', in Ali A; Bon AT (ed.), Proceeding of IEOM2016 Kuala Lumpur, Malaysia, Kuala Lumpur, Malaysia, presented at
, 2013, 'Sustainable product-service system', in Proceedings of the 17th International Conference on ISO and TQM (17-ICIT), Sydney, presented at
, 2013, 'Sustainable Supply Chain Management Practices and Operational Performance', in American Journal of Industrial and Business Management, Scientific Research Publishing, Inc., pp. 42 - 48, http://dx.doi.org/10.4236/ajibm.2013.31006
, 2012, 'Determining Key Service Attributes in Mobile Telecommunications Industry', in World Business Capability Congress, Centre for Organisational Excellence Research, Auckland, pp. 1 - 10, presented at
, 2012, 'A review of e-government', in 11th Global Congress on Manufactruing and Management, Global Congress on Manufacturing and Management, Auckland, New Zealand, pp. 538 - 554, presented at
, 2012, 'Engineering Sustainability in Australian Higher Education', in Proceedings of P&OM World Conference 2012 Amsterdam, Euroma, POMS, JOMSA, Amsterdam, pp. 1 - 9, presented at
, 2011, 'The application of the service-profit chain in the mobile industry', in International Conference on Management and Service Science, MASS 2011, IEEE, Wuhan, China, pp. 1 - 4, presented at
, 2011, 'Logistics technology transfer process model', in Proceedings of the 1st International Technology Management Conference, ITMC 2011, IEEE Computer Society, Piscataway, NJ, USA, pp. 944 - 956, presented at
, 2011, 'Manufacturing in Australia - a Historical Perspective', in Proceedings 2011 IEEE International Summer Conference of Asia Pacific Business Innovation and Technology Management, APBITM, China, pp. 158 - 162, presented at
, 2010, 'An assessment of current university environmental management practices', in Proceedings of 2nd International Conference on Logistics and Transport & The Ist International Conference on Business and Economics, UP Orgainzer and Publication, Co, Ltd, Bangkok, Thailand, pp. 1 - 6, presented at
, 2010, 'ISO14000 and its perceived impact on corporate performance', in Proceedings of the Conference of CAD/CAM, Robotics and Factory of the Future, CSIR and University of Kwazulu Natal, Pretoria, South Africa, pp. 1 - 12, presented at
, 2009, 'Six Sigma in Service Organisations', in Proceedings of the 1st International Conference on Logistics and Transport, UP Organizer and Publication Co, Ltd, Bangkok, Thailand, presented at
, 2009, 'Sustainable supply chain management practices and operational performance', in Proceedings of the 1st International Conference on Logistics and Transport, UP Organizer and Publication Co, Ltd, Bangkok, Thailand, presented at
, 2009, 'Measuring warehouse Performance with regression analysis and factor analysis', Tamil Nadu, India, presented at
, 2008, 'An empirical study of performance measurement systems in New Zealand manufacturing companies', in 9th Global Congress of Manufacturing & Management (GCMM2008), Gold Coast, Australia, presented at
, 2008, 'Entrepreneurship and innovation in E-commerce', in 9th Global Congress of Manufacturing & Management (GCMM2008), Gold Coast, Australia, presented at
, 2008, 'RP Technology: Why limited uptake in SME`s?', in 2nd International Conference on Additive Technologies (ICAT 2008), DAAAM International, Vienna, presented at
, 2008, 'Time compression technology: Why limited growth?', in 2nd International Conference on Additive Technologies (ICAT 2008), DAAAM International, Vienna, presented at
, 2008, 'Strategies for the future supply of sustainable power generation for Australia', in Weatherill PN (ed.), U21 International Conference on Energy Technologies and Policy 2008, Birmingham, United Kingdom, pp. 1 - 2, presented at
, 2008, 'Knowledge management in global organisations', in Ho SKM (ed.), Proceedings of the 13th International Conference on ISO9000 & TQM 13-ICIT, Malaysia, pp. 1 - 7, presented at
, 2007, 'Logistics technology implementation process: a causal model', in 21st ANZAM 2007 Conference-Managing our intellectual and social capital, Sydney, presented at
, 2007, 'Measuring performance of supply chain with SCOR model: E-logistics aspect', in Regional and Global Logistics and Supply Chain Management, Bangkok, Thailand, presented at
, 2007, 'ISO9000 and TQM for business excellence', in Going for Gold, Taiwan RoC, presented at
, 2006, 'Capital budgeting techniques used by small manufacturing companies', in Proceedings of the 2nd International Intelligent Logistics Systems Conference, Intercontinental Hotel Bangkok, presented at
, 2006, 'Enterprise resource planning (ERP) in Australian Manufacturing Companies', in Proceedings of the 2nd International Intelligent Logistics Systems Conference, Intercontinental Hotel Bangkok, presented at
, 2006, 'Green supply chain management practices and operational performance in Australian companies', in Management, Pragmatism, Philosophy, Priorities, Capricorn Coast, Central Queensland, presented at
, 2006, 'Logistics technology transfer model (LTTM)', in Kennedy J; Di Milia L (ed.), Management, Pragmatism, Philosophy, Priorities, Capricorn Coast, Central Queensland, pp. 1 - 19, presented at
, 2006, 'Survey of logistics performance and adoption of logistics technology in Omani companies', in Management, Pragmatism, Philosophy, Priorities, Capricorn Coast, Central Queensland, presented at
, 2006, 'Business excellence in services and education', in Corporate Governance, Hang Seng School of Commerce, Hong Kong, presented at
, 2005, 'The impact of E-commerce on small and medium sized enterprises (SME) in Australia', in Engaging the multiple contexts of management: convergence and divergence of management theory and practice, Canberra, presented at
, 2005, 'Linking total quality management and business performance in Australian Companies', in Ho SKM; Tang X-F; Liu Y-Z (eds.), TQM and 6-Sigma for Competitiveness, Shanghai, China, pp. 1 - 6, presented at
, 2004, 'ISO 9000 and its contribution towards total quality management', in Operations Management and Advanced Technology: Integration for Success, Gold Coast, Qld, presented at
, 2004, 'Total quality management (TQM) and organisational performance in Australian service companies.', in Edvardsson B; Gustafsson A; Brown SW; Johnston R (eds.), Service Excellence in Management: Interdisciplinary Contributions, Karlstad, Sweden, pp. 137 - 146, presented at
, 2003, 'An exploratory study of the manufacturing strategy process in practice', in Surfing the waves: management challenges, management solutions, Fremantle, WA, presented at
, 2003, 'The development of quality management in Australia', in CARS and FOF 2003, Kuala Lumpur, Malayasia, presented at
, 2003, 'The effect of total quality management (TQM) on performance of companies', in CARS and FOF 2003, Kuala Lumpur, Malayasia, presented at
, 2002, 'An empirical study on manufacturing resources planning (MRPII) practices in Australia', in 7th International Conference on Manufacturing and Management PCM`2002, Bangkok, Thailand, presented at
, 2002, 'Total quality management in small business in the service industry', in 7th International Conference on Manufacturing and Management PCM`2002, Bangkok, Thailand, presented at
, 2002, 'The relationship between total quality management practices and organisational performance in service organisations', in Change Management - 7th Intnl Conference on ISO 9000 and TQM, Melbourne, presented at
, 2001, 'Investigation of employee involvement in quality service programs in Australian hotel industry.', in International Conference on Mechanical Engineering, Dhaka, Bangladesh, presented at
, 2001, 'Quality management practices in health service programs.', in International Conference on Mechanical Engineering, Dhaka, Bangladesh, presented at
, 2000, 'Quality management in service organisations', in 2000 pacific conference on manufacturing, Southfield - Detroit, Michigan, USA, presented at
, 2000, 'Value of ISO9000 series of standards', in 2000 pacific conference on manufacturing, Southfield - Detroit, Michigan, USA, presented at
, 2000, 'A sequential manufacturing investment using real option framework', in ICME 2000: 8th International Conference on Manufacturing Engineering, Sydney, presented at
, 1999, 'Implementation of total quality management - critical success factors', in 2nd world manufacturing congress 1999, University of Durham, UK, presented at
, 1999, 'Quality management practices in Australian universities', in 2nd UICEE annual conference on engineering education. Networking in engineering education, Auckland, New Zealand, presented at
, 1997, 'Linking total quality management practices to organisational performance', in Manufacturing Technology Towards 2000, Cairns, Qld, presented at