By Professor Markus Groth

Conference Papers

Subramony MV; Van Jaarsveld D; Koopmann J; Walker DD; Zettna N; Wu Y; Smith NA; Danatzis I; Kim SK; Wang KL; Groth M; Hu X; Cockburn B; Möller-Herm J; Herm S, 2023, 'Priorities for Research on Customer Mistreatment in the Evolving Workplace', in Academy of Management Proceedings, Academy of Management, http://dx.doi.org/10.5465/amproc.2023.15493symposium

Yue Y; Wang KL; Groth M, 2015, 'Incivility breeds civility? Effect of customer mistreatment on employees' daily helping behavior', in Academy of Management Annual Meeting Proceedings, pp. 37 - 42, http://dx.doi.org/10.5465/AMBPP.2015.154

Groth M; Mertens DP; Murphy RU, 2004, 'Examining customer behaviors in e-service and face-to-face service deliveries', in Solomon GT (ed.), Proceedings of the Academy of Management Annual Meeting: AOM Best Conference Papers 2009, Academy of Management, Briarcliff Manor, NY, pp. 8 - 8, presented at Academy of Management Annual Meeting, New Orleans USA, 06 August 2004 - 11 August 2004

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