Select Publications
Conference Papers
2015, 'Incivility breeds civility? Effect of customer mistreatment on employees' daily helping behavior', in 75th Annual Meeting of the Academy of Management, AOM 2015, pp. 37 - 42, http://dx.doi.org/10.5465/AMBPP.2015.154
,2004, 'Examining customer behaviors in e-service and face-to-face service deliveries', in Solomon GT (ed.), Proceedings of the Academy of Management Annual Meeting: AOM Best Conference Papers 2009, Academy of Management, Briarcliff Manor, NY, pp. 8 - 8, presented at Academy of Management Annual Meeting, New Orleans USA, 06 August 2004 - 11 August 2004
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