By Associate Professor Ting Yu

Conference Abstracts

Patterson PG; Yu Y; de Ruyter K, 2009, 'Achieving ambidexterity in retail banking: The role of branch context', Taipei, presented at International Conference on Service Science and Innovation - China, Taipei

Yu Y; Gong Z, 2005, 'Does e-supporting service quality deserve significant investment?', presented at 10th Asia Pacific Region of Decision Sciences Institute, 28 June 2005 - 02 July 2005

Yu T, (ed.), 2000, 'Capture customer satisfaction/dissatisfaction dynamics', presented at Academy of Marketing Conference, 01 July 2000 - 04 July 2000

Yu T; Dean A, (ed.), 1999, 'Dissatisfaction with customer satisfaction measurement: finding a way forward', presented at Australian and New Zealand Marketing Academy Conference, 28 November 1999 - 01 December 1999

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