ORCID as entered in ROS
https://orcid.org/0000-0002-9403-5604
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Select Publications
Journal articles
, 2018, 'Creation of unstructured big data from customer service: The case of parcel shipping companies on Twitter', International Journal of Logistics Management, 29, pp. 723 - 738, http://dx.doi.org/10.1108/IJLM-06-2017-0157
, 2014, 'Collaboration as a Strategic Service in Government Online Communities', Journal of Change Management, 14, pp. 236 - 257, http://dx.doi.org/10.1080/14697017.2013.817472
https://orcid.org/0000-0002-9403-5604