By Dr Vincent Ying Kiun Pang

Journal articles

Bhattacharjya J; Ellison AB; Pang V; Gezdur A, 2018, 'Creation of unstructured big data from customer service: The case of parcel shipping companies on Twitter', International Journal of Logistics Management, 29, pp. 723 - 738, http://dx.doi.org/10.1108/IJLM-06-2017-0157

Smith S; Winchester D; Clegg S; Pang V, 2014, 'Collaboration as a Strategic Service in Government Online Communities', Journal of Change Management, 14, pp. 236 - 257, http://dx.doi.org/10.1080/14697017.2013.817472

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