Select Publications
Preprints
Driving Mobile App User Engagement through Gamification, http://dx.doi.org/10.2139/ssrn.4286765
,Spotlight Personnel: How Hiring and Turnover Drive Service Performance versus Demand, http://dx.doi.org/10.2139/ssrn.3898450
,Vulture Marketing: How Competitor Brands Can Capitalize on Brand Pullouts, http://dx.doi.org/10.2139/ssrn.4852739
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