Mapping the outcomes of calls to 'healthdirect Australia'

healthdirect

Funded by healthdirect Australia.

healthdirect Australia provides a telephone-based health care triage and advice service known as healthdirect Australia. This project uses linked operational call data with routinely collected data (including emergency department data, hospital admissions and mortality data) and the 45 and Up Study baseline questionnaire. The project will examine a) to what extent is healthdirect Australia advice being followed, b) patient outcomes following calls to healthdirect Australia, c) the characteristics of patients who are less likely to follow advice and/or have unfavourable outcomes and d) explore how features of healthdirect Australia service provision relate to a) and c) above.

 

Project team

Professor Louisa Jorm
Medicine & Health
Dr Alys Havard
Medicine & Health
Dr Duong Thuy Tran
Medicine & Health
Dr Amy Elizabeth Gibson
Medicine & Health

Project collaborators: External

Ms Maureen Robinson
Healthdirect Australia
Mr Carlo Leonessa
Healthdirect Australia
Mr Andrew Cole
Healthdirect Australia
Ms Mary Byrne
Healthdirect Australia

Key contact

Medicine & Health
9385 0644
l.jorm@unsw.edu.au