I am a conversation analyst and I help people to improve how they work together through communication. I achieve this through researching conversation as it happens in the wild, developing data-driven training and using up-to-date teaching methods, and communicating more broadly about the science of conversation.

As an educator, I have experience in teaching across the breadth of higher and continuing education, particularly with healthcare students and providers. I create authentic learning experiences to support students to become critical thinkers and resilient professionals. This approach is designed to assist in developing learner capacity to analyse the quality of information, communicate and work in teams, and critically consider ethical, social, and professional challenges.

As an educational leader, I aim to instil that same intense focus and commitment to evidence-informed student learning in those that I mentor and within the teams I lead. My accomplishments and reflective approach to learning and teaching were recognised through being awarded Senior Fellow of Advance HE (SFHEA) in 2019 and a 2021 Australian Award for University Teaching Citation.

As a researcher, I lead an innovative program of research with an aim to improve communication between clinicians and patients. This includes research on surgeon-patient consultations, telehealth, and pain talk. Findings from this and other research, as well as methods, editorial and opinion articles, have been published and presented to a range of communication, clinical, and policy audiences. I am on the editorial board for BJGP Open, Qualitative Health Communication, and Health Literacy and Communication Open. 

At a national and international level, I contribute to the fields of conversation analysis and healthcare communication. I have written articles sharing the science of conversation for MJA Insight+ and I am the founder and director of Bedside Manners Pty Ltd, a company offering bespoke healthcare communication training and consultancy services. I am an active member of the International Society for Conversation Analysis (ISCA) and the International Association for Communication in Healthcare (EACH).