Select Publications
Book Chapters
2019, 'Conversation analysis: An introduction to methodology, data collection, and analysis', in Handbook of Research Methods in Health Social Sciences, pp. 471 - 490, http://dx.doi.org/10.1007/978-981-10-5251-4_107
,2018, 'Conversation Analysis: An Introduction to Methodology, Data Collection, and Analysis', in Handbook of Research Methods in Health Social Sciences, Springer Singapore, pp. 1 - 20, http://dx.doi.org/10.1007/978-981-10-2779-6_107-1
,2016, 'Do surgeons want to operate? Negotiating the treatment plan in surgical consultations', in White SJ; Cartmill JA (ed.), Communication in surgical practice, Equinox, pp. 124 - 152
,2016, 'Examining communication in surgical practice', in White SJ; Cartmill JA (ed.), Communication in surgical practice, Equinox, pp. 1 - 5
,2016, 'The referred consultation', in White SJ; Cartmill JA (ed.), Communication in surgical practice, Equinox, pp. 9 - 34
,2016, 'Who's who?: Role performance during minor awake procedures', in White SJ; Cartmill JA (ed.), Communication in surgical practice, Equinox, pp. 286 - 311
,2015, '9. Closing clinical consultations', in Handbuch Sprache in der Medizin, DE GRUYTER, pp. 170 - 187, http://dx.doi.org/10.1515/9783110296174-010
,2015, 'Closing clinical consultations', in Busch A; Spranz-Fogasy T (ed.), Handbuch sprache in der medizin, De Gruyter, Germany, pp. 170 - 188, http://dx.doi.org/10.1515/9783110296174-010
,Edited Books
White SJ; Cartmill JA, (ed.), 2016, Communication in surgical practice, Equinox
Journal articles
2024, 'Communication during telemedicine consultations in general practice: perspectives from general practitioners and their patients', BMC Primary Care, 25, http://dx.doi.org/10.1186/s12875-024-02576-1
,2024, 'Tailoring communication practices to support effective delivery of telehealth in general practice', BMC Primary Care, 25, pp. 232, http://dx.doi.org/10.1186/s12875-024-02441-1
,2024, 'Exploring patient ideas, concerns, and expectations in surgeon-patient consultations', Patient Education and Counseling, 125, http://dx.doi.org/10.1016/j.pec.2024.108289
,2024, 'Factors Associated with Increased Knowledge about Breast Density in South Australian Women Undergoing Breast Cancer Screening', Cancers, 16, pp. 893, http://dx.doi.org/10.3390/cancers16050893
,2024, 'Gastrointestinal specialist perspectives on telehealth consultations', Qualitative Health Communication, 3, pp. 68 - 85, http://dx.doi.org/10.7146/qhc.131701
,2024, '“Sorry for Holding You Up”: Surgeons’ Apologies for Lateness in Clinic Settings', Health Communication, http://dx.doi.org/10.1080/10410236.2023.2299888
,2024, 'Virtual Hospitals and Patient Experience: Protocol for a Mixed Methods Observational Study', JMIR Research Protocols, 13, http://dx.doi.org/10.2196/58683
,2024, 'Key inspirational messages for the health communication research of the future from the ICCH 2024 keynote speakers', Patient Education and Counseling, 129, pp. 108429 - 108429, http://dx.doi.org/10.1016/j.pec.2024.108429
,2023, 'Enhancing effective healthcare communication in Australia and Aotearoa New Zealand: Considerations for research, teaching, policy, and practice', PEC Innovation, 3, pp. 100221, http://dx.doi.org/10.1016/j.pecinn.2023.100221
,2023, 'Embedding telehealth for sustainable health services linking Oceania', Family Practice, 40, pp. 505 - 507, http://dx.doi.org/10.1093/fampra/cmac123
,2023, 'Editorial. Opening the doors of perception – QHC as a fee-free open access journal', Qualitative Health Communication, 2, http://dx.doi.org/10.7146/qhc.v2i1.135819
,2023, 'Patient Responses to Diagnosis in Surgeon-Patient Consultations', Health Communication, 38, pp. 608 - 617, http://dx.doi.org/10.1080/10410236.2021.1965278
,2022, 'Developing a study protocol for research using conversation analysis to examine clinical consultations', Research Methods in Applied Linguistics, 1, http://dx.doi.org/10.1016/j.rmal.2022.100028
,2022, '“For review and management”: The role of the referral letter in surgical consultations', Qualitative Health Communication, 1, pp. 48 - 60, http://dx.doi.org/10.7146/qhc.v1i2.131813
,2022, 'Agency and the telephone: Patient contributions to the clinical and interactional agendas in telehealth consultations', Patient Education and Counseling, 105, pp. 2074 - 2080, http://dx.doi.org/10.1016/j.pec.2022.01.004
,2022, 'Bedside matters: Acknowledging responsibility in effective doctor–patient conversations', EMA - Emergency Medicine Australasia, 34, pp. 280 - 281, http://dx.doi.org/10.1111/1742-6723.13949
,2022, 'Experiences of telehealth in general practice in Australia: research protocol for a mixed-methods study', BJGP Open, 6, pp. 1 - 6, http://dx.doi.org/10.3399/BJGPO.2021.0187
,2022, 'How will telehealth change primary care in Australia?', BJGP Open, 6, pp. bjgpo.2021.0186, http://dx.doi.org/10.3399/BJGPO.2021.0186
,2022, 'Communication as a clinical skill: A challenge in the delivery of safe and effective patient care', Australian Health Review, 46, pp. 62 - 63, http://dx.doi.org/10.1071/AH21082
,2022, '“D’yuh like porridge”: Social talk as a relational, interactional, and clinical component of surgical consultations', Qualitative Health Communication, 1, pp. 4 - 25, http://dx.doi.org/10.7146/qhc.v1i1.125968
,2022, 'Telehealth and primary care: a special collection from BJGP Open', BJGP Open, 6, pp. bjgpo.2022.0120, http://dx.doi.org/10.3399/BJGPO.2022.0120
,2021, 'A pilot of modified Conversation Analytic Role-play Method for one-to-one clinical communication training', Patient Education and Counseling, 104, pp. 2748 - 2755, http://dx.doi.org/10.1016/j.pec.2021.03.023
,2021, 'Correlation of patient- And clinician-assessment of pain: Comparing physiotherapy and general practice', Australian Journal of Primary Health, 27, pp. 291 - 296, http://dx.doi.org/10.1071/PY20214
,2021, 'Consent for spine surgery: an observational study', ANZ Journal of Surgery, 91, pp. 1220 - 1225, http://dx.doi.org/10.1111/ans.16348
,2021, 'Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper', Patient Education and Counseling, 104, pp. 217 - 222, http://dx.doi.org/10.1016/j.pec.2020.12.025
,2019, 'The science of talk in clinical science: using a conversation analytic approach as a foundation for communication skills training', MedEdPublish, 8, pp. 224 - 224, http://dx.doi.org/10.15694/mep.2019.000224.1
,2019, 'A network model of activities in primary care consultations', Journal of the American Medical Informatics Association, 26, pp. 1074 - 1082, http://dx.doi.org/10.1093/jamia/ocz046
,2019, 'The science of talk in clinical science: using a conversation analytic approach as a foundation for communication skills training', MedEdPublish, 8, pp. 224, http://dx.doi.org/10.15694/mep.2019.000224.2
,2016, 'Understanding differences between actual and simulated surgical consultations: A scoping study', Australian Journal of Linguistics, 36, pp. 257 - 272, http://dx.doi.org/10.1080/07268602.2015.1121534
,2014, 'Framing the Consultation: The Role of the Referral in Surgeon-Patient Consultations', Health Communication, 29, pp. 74 - 80, http://dx.doi.org/10.1080/10410236.2012.718252
,2013, 'Understanding communication between surgeon and patient in outpatient consultations', ANZ Journal of Surgery, 83, pp. 307 - 311, http://dx.doi.org/10.1111/ans.12126
,2012, 'Closing Surgeon-Patient Consultations', INTERNATIONAL REVIEW OF PRAGMATICS, 4, pp. 58 - 79, http://dx.doi.org/10.1163/187731012X632063
,2009, 'Clinical handover: critical communications', MEDICAL JOURNAL OF AUSTRALIA, 190, pp. S108 - S109, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000268549700001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
,2009, 'Clinical handover: critical communications.', The Medical journal of Australia, 190, http://dx.doi.org/10.5694/j.1326-5377.2009.tb02613.x
,2009, 'Using research to make health care safer', Australian Health Review, 33, pp. 400 - 407, http://dx.doi.org/10.1071/AH090400
,Conference Papers
2022, 'How missing is a missed opportunity for talk about lifestyle?', https://na.eventscloud.com/website/39334/online/
,2021, 'The economic value (or not) of longer consultations', https://achonline.org/ICCH2021
,2020, 'A pilot of Conversation Analytic Roleplay Method for one-to-one clinical communication training', https://www.each.eu/eachevents/conferences/icch-2020/
,2020, 'Collaborating with clinicians', https://als.asn.au/Conference/Program
,2020, 'Ways of involving clinicians', https://als.asn.au/Conference/Program
,2019, 'Consent in spinal surgery: a survey of practice'
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