By Mr Yu Wu

Journal articles

Wu Y; Groth M; Zhang K; Minbashian A, 2023, 'A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes', Journal of Service Management, 34, pp. 896 - 940, http://dx.doi.org/10.1108/JOSM-08-2022-0262

Zhan S; Zhang L; Li X; Wu Y, 2023, 'There's no going back? The influence of prior entrepreneurial experience timing on voluntary turnover in post‐entrepreneurship wage employment', Personnel Psychology: the study of people at work, http://dx.doi.org/10.1111/peps.12627

Subramony M; Groth M; Hu X; Wu Y, 2021, 'Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review', Journal of Service Research, 24, pp. 230 - 248, http://dx.doi.org/10.1177/1094670521999721

Groth M; Wu Y; Nguyen H; Johnson A, 2019, 'The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience', Annual Review of Organizational Psychology and Organizational Behavior, 6, http://dx.doi.org/10.1146/annurev-orgpsych-012218-015056

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