Select Publications
Conference Papers
2022, 'An appraisal of healthcare accreditation agencies and programs: Similarities, differences, challenges and opportunities', in INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, OXFORD UNIV PRESS, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000835866800012&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
,2021, 'PROFESSIONAL IDENTITY, POWER AND PATIENT CARE', in AUSTRALIAN AND NEW ZEALAND JOURNAL OF PSYCHIATRY, SAGE PUBLICATIONS LTD, pp. 100 - 101, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000648619900232&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
,2021, 'Ward rounds: opportunities for integrating person-centred care.', in INTERNATIONAL JOURNAL OF INTEGRATED CARE, UBIQUITY PRESS LTD, http://dx.doi.org/10.5334/ijic.s4114
,2021, 'What supports interdisciplinary teamwork during ward rounds to deliver person-centred care?', in INTERNATIONAL JOURNAL OF INTEGRATED CARE, UBIQUITY PRESS LTD, http://dx.doi.org/10.5334/ijic.s4115
,2019, 'Public reporting to facilitate integration of physical and mental care for hospital patients', in INTERNATIONAL JOURNAL OF INTEGRATED CARE, UBIQUITY PRESS LTD, http://dx.doi.org/10.5334/ijic.s3493
,2018, 'Are public sector mental health services meeting the needs of consumers?', in AUSTRALIAN PSYCHOLOGIST, WILEY, pp. 9 - 10, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000454413800018&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
,2018, 'The impact of multi-graded positions on professional identity, power and patient care in mental health services', in AUSTRALIAN PSYCHOLOGIST, WILEY, pp. 10 - 10, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000454413800019&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
,2018, 'Breaking Down Silos Starts at the Bedside', in INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, OXFORD UNIV PRESS, pp. 33 - 33, http://dx.doi.org/10.1093/intqhc/mzy167.47
,2018, 'Transforming Your Experience; Re-Setting the Agenda for Exceptional Patient Experience', in INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, OXFORD UNIV PRESS, pp. 38 - 39, http://dx.doi.org/10.1093/intqhc/mzy167.56
,2018, 'Measures for evidence based improvement in integrated care: Comparative analysis of hospital patients with chronic physical conditions and mental illness', in INTERNATIONAL JOURNAL OF INTEGRATED CARE, UBIQUITY PRESS LTD, http://dx.doi.org/10.5334/ijic.s1020
,2017, ''CLIENTS TELL US IT WORKS': USING PRINCIPLES OF TRAUMA INFORMED PRACTICE TO DELIVER HIGH QUALITY CARE', in INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, OXFORD UNIV PRESS, pp. 63 - 63, http://dx.doi.org/10.1093/intqhc/mzx125.102
,2017, 'A CONCEPTUAL MAP FOR PATIENT-CENTRED CARE REQUIREMENTS: ENHANCING THE APPROACH OF SYSTEMS TO ACHIEVING PATIENT-CENTRED CARE', in INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, OXFORD UNIV PRESS, pp. 41 - 41, http://dx.doi.org/10.1093/intqhc/mzx125.65
,2017, 'The development of a national census of the health information workforce: Expert Panel recommendations', in Studies in Health Technology and Informatics, pp. 8 - 13, http://dx.doi.org/10.3233/978-1-61499-783-2-8
,2016, 'ASSESSING THE LONGITUDINAL IMPACT OF SAFETY AND QUALITY REFORMS: AN ANALYSIS OF THE ACHS PILOT ACCREDITATION PROGRAM IN HONG KONG', in INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, OXFORD UNIV PRESS, pp. 65 - 66, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000387123500105&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
,2016, 'IMPROVEMENTS IDENTIFIED, BUT FUTURE SUSTAINABILITY IS NOT ASSURED: STAKEHOLDERS' VIEWS ON ACCREDITATION IN AUSTRALIAN GENERAL PRACTICES', in INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, OXFORD UNIV PRESS, pp. 39 - 39, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000387123500061&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
,2013, 'Implementing nation-wide mandatory accreditation standards: lessons from the Australian experience', Edinburgh, Scotland, presented at ISQua’s 30th International Conference: Quality and Safety in Population Health and Healthcare, Edinburgh, Scotland, 13 October 2013 - 16 October 2013
,2013, 'Involving consumers in healthcare through accreditation programs', Edinburgh, Scotland, presented at ISQua’s 30th International Conference: Quality and Safety in Population Health and Healthcare, Edinburgh, Scotland, 13 October 2013 - 16 October 2013
,2013, 'Evaluating primary care accreditation: Developing the SIQNS framework', Sydney, presented at 2013 Primary Health Care Research Conference:Allies for better primary health care, Sydney, 10 July 2013 - 12 July 2013
,2013, 'How can accreditation promote partnerships among healthcare providers and consumers?', Sydney, presented at 2013 Primary Health Care Research Conference: Allies For Better Primary Health Care, Sydney, 10 July 2013 - 12 July 2013
,2013, 'Is accreditation an effective strategy to improve health care systems, outcomes and partnerships in General Practice?', Sydney, presented at 2013 Primary Health Care Research Conference: Allies For Better Primary Health Care, Sydney, 10 July 2013 - 12 July 2013
,2013, 'Healthcare accreditation: a strategy to promote safety and quality implemented around the world', in Medical Korea 2013 - The 4th Global Healthcare & Medical Tourism Conference, Conference Proceedings: Emerging Markets for Medical Tourism & Overseas Hospital Expansion Business, Korea Health Industry Development Institute, Seoul, Korea, pp. 229 - 257, presented at Medical Korea, Seoul, Korea, 09 April 2013 - 11 April 2013
,2012, 'Engaging with electronic medication systems in everyday practice: How is it done and what are the implications for medical imaging? [Abstract]', in The Australasian Conference on Error in Medical Imaging, Australian Patient Safety Foundation, Melbourne, Australia, presented at The Australasian Conference on Error in Medical Imaging, Melbourne, 16 November 2012 - 17 November 2012
,2012, 'The Accreditation Collaborative for the Conduct of Research, Evaluation and Designated Investigations through Teamwork (ACCREDIT) project: developing the evidence base', Gold Coast, Australia, presented at GP12: Leading Primary Care, Gold Coast, Australia, 25 October 2012 - 27 October 2012
,2012, 'Economic appraisal of health services accreditation: A fiendish problem desperately in need of a solution', in ISQuA (ed.), ISQua 29th International Conference, Geneva 2012 : Advancing Quality and Safety for All Now and in the Future, International Society for Quality in Health Care, Switzerland, presented at ISQua 2012 Twenty-ninth International Safety and Quality Conference: Advancing quality and safety for all: Now and in the future, Geneva, Switzerland, 21 October 2012 - 24 October 2012
,2012, 'Healthcare accreditation programs: are they becoming hybrids that satisfy no-one?', in Twenty-ninth International Safety and Quality Conference: Advancing quality and safety for all - now and into the future, The International Society for Quality in Health Care, Geneva, pp. 38 - 38, presented at Twenty-ninth International Safety and Quality Conference: Advancing quality and safety for all - now and into the future, Geneva, Switzerland, 21 October 2012 - 24 October 2012, http://www.isqua.org/docs/geneva-2012-final-docs/poster-displays.pdf?sfvrsn=2
,2012, 'Improving healthcare quality through human resource management’s association with team functioning and performance: a blueprint for the future', in 29th International Safety and Quality Conference: Advancing quality and safety for all - now and into the future. Abstract book., The International Society for Quality in Health Care (ISQua), Ireland, pp. 34 - 34, presented at 29th International Safety and Quality Conference: Advancing quality and safety for all - now and into the future, Geneva, Switzerland, 21 October 2012 - 24 October 2012, http://www.isqua.org/docs/geneva-2012-final-docs/5-minute-oral-presentations.pdf?sfvrsn=2
,2012, 'Organisational self-assessments compared with survey team assessments: an accreditation mechanism to improve quality', The International Society for Quality in Health Care, Geneva, Switzerland, pp. 60 - 60, presented at Advancing Quality and Safety for All, Geneva, Switzerland, 21 October 2012 - 24 October 2012, http://www.isqua.org/docs/geneva-2012-final-docs/5-minute-oral-presentations.pdf?sfvrsn=2
,2012, 'The role of medical clinicians working in the health care accreditation survey process: Their motivations, the influences that affect them and the methods they employ to address those influences', in Twenty-ninth International Safety and Quality Conference: Advancing quality and safety for all - now and into the future, The International Society for Quality in Health Care, Geneva, pp. 376 - 376, presented at ISQua 2012 Twenty-ninth International Safety and Quality Conference: Advancing quality and safety for all: Now and in the future, Geneva, Switzerland, 21 October 2012 - 24 October 2012, http://www.isqua.org/docs/geneva-2012-final-docs/poster-displays.pdf?sfvrsn=2
,2012, 'The secret to success: factors that influence the ability of accreditation programs to improve the quality and safety of health services.', Geneva, Switzerland, presented at ISQua 2012 Twenty-ninth International Safety and Quality Conference: Advancing quality and safety for all: Now and in the future, Geneva, Switzerland, 21 October 2012 - 24 October 2012
,2012, 'Accreditation is a key component of Australian health system reform: what is the evidence-base?', Australasian Association for Safety and Quality in Health Care, Cairns, QLD, pp. 38, presented at 10th Australasian Conference on Safety and Quality in Health Care: Hot topics from the tropics, Cairns, QLD, 03 September 2012 - 05 September 2012, https://s3-ap-southeast-1.amazonaws.com/ap-southeast-1.accounts.ivvy.com/account2981/events/2405/files/504440b4bb1bf.pdf
,2012, 'Accreditation programs as an investment for quality: Examination of key issues', in AAQHC (ed.), 10th Australasian Conference on Safety and Quality in Health Care: Hot topics from the tropics, Australasian Association for Quality in Healthcare, Australia, pp. 89 - 89, presented at 10th Australasian Conference on Safety and Quality in Health Care: Hot topics from the tropics, Cairns, QLD, 03 September 2012 - 05 September 2012
,2012, 'Consumer involvement in accreditation: democratisation or tokenism in healthcare?', Australasian Association for Safety and Quality in Health Care, Cairns, QLD, pp. 73, presented at 10th Australasian Conference on Safety and Quality in Health Care: Hot topics from the tropics, Cairns, QLD, 03 September 2012 - 05 September 2012, https://s3-ap-southeast-1.amazonaws.com/ap-southeast-1.accounts.ivvy.com/account2981/events/2405/files/504440b4bb1bf.pdf
,2012, 'Igniting job satisfaction in healthcare through Human Resource Management', in 10th Australasian Conference on Safety and Quality in Health Care: Hot topics from the tropics, Australasian Association for Quality in Healthcare, Australia, pp. 32 - 32, presented at 10th Australasian Conference on Safety and Quality in Health Care: Hot topics from the tropics, Cairns, QLD, 03 September 2012 - 05 September 2012
,2012, 'Trouble in tropical paradise?: the evolution of divergent expectations of accreditation stakeholders.', in 10th Australasian Conference on Safety and Quality in Health Care: Hot topics from the tropics, Australasian Association for Quality in Healthcare, Australia, pp. 37 - 37, presented at 10th Australasian Conference on Safety and Quality in Health Care: Hot topics from the tropics, Cairns, QLD, 03 September 2012 - 05 September 2012
,2012, 'An application of statistical learning to characterisation of 44 international healthcare accreditation organisations', Sydney, Australia, presented at RC33 Eighth International Conference on Social Science Methodology, Sydney, Australia, 09 July 2012 - 13 July 2012
,2012, 'The importance of leadership and mutual understanding for effective health services research collaboration', RC33: International Sociological Association's Research Committee on Logic and Methodology in Sociology, Sydney, Australia, presented at RC33 Eighth International Conference on Social Science Methodology, Sydney, Australia, 09 July 2012 - 13 July 2012, http://conference.acspri.org.au/index.php/rc33/2012/schedConf/schedule
,2011, 'Healthcare standards: the opportunity to be better informed, to improve their development and inspire clinical practice.', Adelaide, pp. 32 - 32, presented at 7th Health Services and Policy Research Conference ‘Opportunities for health services research: to inform, improve, and inspire’, Adelaide, 05 December 2011 - 07 December 2011
,2011, 'Improving health care by acknowledging and supporting the patient-as-professional.', in Opportunities for Health Servcies Research: to inform, improve and inspire, Health Services Research Acssociation Australia and New Zealand, Adelaide, pp. 31 - 31, presented at 7th Health Services and Policy Research Conference ‘Opportunities for health services research: to inform, improve, and inspire’, Adelaide, 05 December 2011 - 07 December 2011
,2011, 'Patient decision-making in motor neurone disease: The views of health professionals', in Amyotrophic Lateral Sclerosis, Taylor & Francis, Basingtoke, Hampshire, U.K., pp. 7 - 8, presented at 22nd International Symposium on ALS/MND, Sydney, Australia, 30 November 2011 - 02 December 2011
,2011, 'Consumer perspectives on chronic disease self-management.', in The Great Healthcare Challenge 2011: Achieving Patient-Centred Outcomes, The Healthcare Collaboration (AAQHC, ACHS, AHHA, RACMA), Melbourne, pp. 55 - 55, presented at Annual Conference of the Australasian Association for Quality in Health Care (AAQHC), Melbourne, Australia, 12 October 2011 - 14 October 2011
,2011, 'Managers questioning how they work to improve interprofessional collaboration and clinical governance.', in The Great Healthcare Challenge 2011: Achieving Patient-Centred Outcomes, The Healthcare Collaboration (AAQHC, ACHS, AHHA, RACMA), Melbourne, pp. 47 - 47, presented at Annual Conference of the Australasian Association for Quality in Health Care (AAQHC), Melbourne, Australia, 12 October 2011 - 14 October 2011
,2011, 'The ‘patient-as-professional’: strategies and factors that shape the delivery of healthcare.', in The Great Healthcare Challenge 2011: Achieving Patient-Centred Outcomes, The Healthcare Collaboration (AAQHC, ACHS, AHHA, RACMA), Melbourne, pp. 55 - 55, presented at Annual Conference of the Australasian Association for Quality in Health Care (AAQHC), Melbourne, Australia, 12 October 2011 - 14 October 2011
,2011, 'The development, writing and implementation of healthcare standards: has the time come to empirically examine how to do this more effectively?', in Conference Proceedings ISQua 2011 Twenty-eighth International Safety and Quality Conference: Patient Safety: Sustaining the Global Momentum -using e-health, health technology, education, research and policy, International Society for Quality in Health Care, Hong Kong, pp. 15 - 15, presented at ISQua 2011 Twenty-eighth International Safety and Quality Conference: Patient Safety: Sustaining the Global Momentum -using e-health, health technology, education, research and policy, Hong Kong, 14 September 2011 - 17 September 2011, http://www.isquaconference.org/images/stories/docs/ISQua%20Abstract%20Book%202011%20part%201A.pdf
,2011, 'What is the impact of the co-location of health services on health care quality and interprofessional teamwork', in Conference Proceedings ISQua 2011 Twenty-eighth International Safety and Quality Conference: Patient Safety: Sustaining the Global Momentum -using e-health, health technology, education, research and policy, International Society for Quality in Health Care, Hong Kong, pp. 35 - 35, presented at ISQua 2011 Twenty-eighth International Safety and Quality Conference: Patient Safety: Sustaining the Global Momentum -using e-health, health technology, education, research and policy, Hong Kong, 14 September 2011 - 17 September 2011
,2010, 'Negotiating bureaucracy and managerialism for interprofessional learning and practice', in Conference Proceedings of The Australian Sociological Association, Macquarie University, Sydney, presented at The Australian Sociological Association Conference, Macquarie University, Sydney, 06 December 2010 - 09 December 2010, http://www.tasa.org.au/tasa-members/conference-proceedings/
,2010, 'The role of ‘quality and safety’ in the negotiated order of health services', in Conference Proceedings of The Australian Sociological Association, Macquarie University, Sydney, presented at The Australian Sociological Association Conference, Macquarie University, Sydney, 06 December 2010 - 09 December 2010, http://www.tasa.org.au/tasa-members/conference-proceedings/
,2010, 'Community development and interprofessional collaboration project to improve chronic disease self management.', in Australian General Practice Network Forum: Connecting Care - The Role of Networks in Improving Health, AGPN, Perth, presented at Australian General Practice Network Forum: Connecting Care - The Role of Networks in Improving Health, Perth, 03 November 2010 - 06 November 2010
,2010, 'Beyond accreditation: how organizations benefit from having accreditation surveyors on staff', Sydney, presented at School of Public Health and Community Medicine Research Student Conference, Sydney, 22 October 2010, http://www.sphcm.med.unsw.edu.au/
,2010, 'Human Resource Management in healthcare organizations: is there an alignment of perspectives between strategic and clinical levels', Sydney, presented at School of Public Health and Community Medicine Research Student Conference, Sydney, 22 October 2010, http://www.sphcm.med.unsw.edu.au/
,2010, 'Using workarounds to ‘get the job done’ [Abstract]', Sydney, presented at School of Public Health and Community Medicine Research Student Conference, Sydney, 22 October 2010, http://www.sphcm.med.unsw.edu.au/
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