Select Publications
Journal articles
2024, 'Sustainability of Hospital Accreditation Programs in Low and Middle-Income Countries: Lessons learned from Sri Lanka', Asia Pacific Journal of Health Management, http://dx.doi.org/10.24083/apjhm.v19i2.3903
,2024, 'Heeding frontline voice for better quality and safer care', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzae091
,2024, 'Key lessons to improve care - factors contributing to delayed discharges and cost implications: medical conditions and rehabilitation delays at a tertiary rehabilitation center in Saudi Arabia', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzae027
,2024, 'A beacon to guide others: improving chronic disease management through targeted, evidence-based primary healthcare quality measures', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzae014
,2024, 'Embracing the use of artificial intelligence in scientific publishing', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzae071
,2024, 'Foundations of safety - Realistic Medicine, trust, and respect between professionals and patients', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzae006
,2024, 'Implementing co-production to enhance patient safety: the introduction of the patient safety consent tool, an example of a simple local solution to a common challenge', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzad115
,2024, 'Navigating the complex terrain of patient safety: challenges, strategies, and the importance of ongoing evaluation and knowledge sharing', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzae074
,2024, 'Primum non nocere: first, do no harm—determining the current, ongoing, and future contribution of smart healthcare', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzae025
,2024, 'Reform of mental health systems: what does the future look like and how to get there?', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzae005
,2024, 'Resilience and regulation - antithesis or a smart combination for future healthcare service improvement?', International Journal for Quality in Health Care, 36, http://dx.doi.org/10.1093/intqhc/mzae002
,2023, 'Care in the future - reconciling health system and individual resilience', International Journal for Quality in Health Care, 35, http://dx.doi.org/10.1093/intqhc/mzad082
,2023, 'Health system resilience, accreditation, high-quality care, and continuous quality improvement: what is the destination and how do we get there?', International Journal for Quality in Health Care, 35, http://dx.doi.org/10.1093/intqhc/mzad036
,2023, 'Implementing health system improvement: Resources and strategies for interprofessional teams', BMJ Open Quality, 12, pp. e001896, http://dx.doi.org/10.1136/bmjoq-2022-001896
,2023, 'A Gateway Framework to Guide Major Health System Changes Comment on “‘Attending to History’ in Major System Change in Healthcare in England: Specialist Cancer Surgery Service Reconfiguration”', International Journal of Health Policy and Management, 12, pp. 7681, http://dx.doi.org/10.34172/ijhpm.2023.7681
,2022, 'Optimising outcomes for complex trauma survivors: assessing the motivators, barriers and enablers for implementing trauma informed practice within a multidisciplinary health setting', BMC Health Services Research, 22, pp. 434, http://dx.doi.org/10.1186/s12913-022-07812-x
,2022, 'High quality, safe healthcare = technology + people + systems thinking', BMJ Health and Care Informatics, 29, pp. e100673, http://dx.doi.org/10.1136/bmjhci-2022-100673
,2022, 'rpavirtual: Key lessons in healthcare organisational resilience in the time of COVID-19', International Journal of Health Planning and Management, 37, pp. 1229 - 1237, http://dx.doi.org/10.1002/hpm.3430
,2022, 'Large scale healthcare facility redevelopment: A scoping review', International Journal of Health Planning and Management, 37, pp. 691 - 714, http://dx.doi.org/10.1002/hpm.3378
,2022, 'Correlation Between Previous Caesarean Section and Adverse Maternal Outcomes Accordingly With Robson Classification: Systematic Review and Meta-Analysis', Frontiers in Medicine, 8, pp. 740000, http://dx.doi.org/10.3389/fmed.2021.740000
,2022, 'Kindness, Listening, and Connection: Patient and Clinician Key Requirements for Emotional Support in Chronic and Complex Care', Journal of Patient Experience, 9, pp. 23743735221092627 - 23743735221092627, http://dx.doi.org/10.1177/23743735221092627
,2021, 'Digital interventions self-management education for type 1 and 2 diabetes: A systematic review and meta-analysis', Computer Methods and Programs in Biomedicine, 210, http://dx.doi.org/10.1016/j.cmpb.2021.106370
,2021, 'Impact of DSMES app interventions on medication adherence in type 2 diabetes mellitus: Systematic review and meta-analysis', BMJ Health and Care Informatics, 28, pp. e100291, http://dx.doi.org/10.1136/bmjhci-2020-100291
,2021, 'An appraisal of healthcare accreditation agencies and programs: Similarities, differences, challenges and opportunities', International Journal for Quality in Health Care, 33, http://dx.doi.org/10.1093/intqhc/mzab150
,2020, 'Improving knowledge translation for increased engagement and impact in healthcare', BMJ Open Quality, 9, pp. e000983, http://dx.doi.org/10.1136/bmjoq-2020-000983
,2020, 'Implementing value-based health care at scale: the NSW experience', Medical Journal of Australia, 213, pp. 285 - 285.e1, http://dx.doi.org/10.5694/mja2.50745
,2020, 'Exploring interdisciplinary teamwork to support effective ward rounds', International Journal of Health Care Quality Assurance, 33, pp. 373 - 387, http://dx.doi.org/10.1108/IJHCQA-10-2019-0178
,2020, 'Can peer to peer interaction (PPI) be a global theme to promote engagement in students of diverse characteristics and country contexts?', International Journal of Learning, Teaching and Educational Research, 19, pp. 117 - 136, http://dx.doi.org/10.26803/ijlter.19.8.7
,2020, 'Clinicians' perceptions of rounding processes and effectiveness of clinical communication', Journal of Evaluation in Clinical Practice, 26, pp. 801 - 811, http://dx.doi.org/10.1111/jep.13248
,2020, 'Calling for confirmation, reassurance, and direction: Investigating patient compliance after accessing a telephone triage advice service', International Journal of Health Planning and Management, 35, pp. 735 - 745, http://dx.doi.org/10.1002/hpm.2934
,2020, 'The embedded health management academic: A boundary spanning role for enabling knowledge translation comment on “cihr health system impact fellows: Reflections on ‘driving change’ within the health system”', International Journal of Health Policy and Management, 9, pp. 170 - 174, http://dx.doi.org/10.15171/ijhpm.2019.108
,2020, 'Patient feedback: Listening and responding to patient voices', Patient Experience Journal, 7, pp. 13 - 19, http://dx.doi.org/10.35680/2372-0247.1370
,2019, 'Health system redesign: Changing thoughts, values, and behaviours for the co-production of a safety culture', International Journal of Health Planning and Management, 34, pp. 1477 - 1484, http://dx.doi.org/10.1002/hpm.2798
,2019, 'Health service accreditation stimulating change in clinical care and human resource management processes: A study of 311 Australian hospitals', Health Policy, 123, pp. 661 - 665, http://dx.doi.org/10.1016/j.healthpol.2019.04.006
,2019, 'Advancing interprofessional theory: Deliberative democracy as a participatory research antidote to power differentials in aged care', Journal of Interprofessional Education and Practice, 15, pp. 100 - 111, http://dx.doi.org/10.1016/j.xjep.2018.09.005
,2019, 'A model of care coordination for patients with complex health and social care needs - what is best?', INTERNATIONAL JOURNAL OF INTEGRATED CARE, 19, http://dx.doi.org/10.5334/ijic.s3452
,2019, 'Empowering patient decision making for integrated care: a telephone advice service positively influencing access to timely appropriate care.', INTERNATIONAL JOURNAL OF INTEGRATED CARE, 19, http://dx.doi.org/10.5334/ijic.s3369
,2019, 'How do interprofessional healthcare teams perceive the benefits and challenges of interdisciplinary ward rounds', Journal of Multidisciplinary Healthcare, 12, pp. 1023 - 1032, http://dx.doi.org/10.2147/JMDH.S226330
,2019, 'Patients, health professionals, and the health system: Influencers on patients’ participation in ward rounds', Patient Preference and Adherence, 13, pp. 1415 - 1429, http://dx.doi.org/10.2147/PPA.S211073
,2018, 'Patient groups, clinicians and healthcare professionals agree - All test results need to be seen, understood and followed up', Diagnosis, 5, pp. 215 - 222, http://dx.doi.org/10.1515/dx-2018-0083
,2018, 'New ways to get policy into practice: A mixed-method participatory study of care coordination and street-level bureaucrats', Journal of Health Organization and Management, 32, pp. 809 - 824, http://dx.doi.org/10.1108/JHOM-09-2017-0239
,2018, 'Hospital length of stay variation and comorbidity of mental illness: A retrospective study of five common chronic medical conditions', BMC Health Services Research, 18, pp. 498, http://dx.doi.org/10.1186/s12913-018-3316-2
,2018, 'The effects of hearing loss on person-centred care in residential aged care: a narrative review', Geriatric Nursing, 39, pp. 296 - 302, http://dx.doi.org/10.1016/j.gerinurse.2017.10.013
,2018, 'How to improve healthcare? Identify, nurture and embed individuals and teams with “deep smarts”', Journal of Health Organization and Management, 32, pp. 135 - 143, http://dx.doi.org/10.1108/jhom-09-2017-0244
,2018, 'Delivering safe and effective test-result communication, management and follow-up: A mixed-methods study protocol', BMJ Open, 8, pp. e020235, http://dx.doi.org/10.1136/bmjopen-2017-020235
,2018, 'It takes two to tango: Customization and standardization as colluding logics in healthcare: Comment on “(re) making the procrustean bed standardization and customization as competing logics in healthcare”', International Journal of Health Policy and Management, 7, pp. 183 - 185, http://dx.doi.org/10.15171/ijhpm.2017.77
,2017, 'Determining requirements for patient-centred care: A participatory concept mapping study', BMC Health Services Research, 17, pp. 780, http://dx.doi.org/10.1186/s12913-017-2741-y
,2017, 'Understanding stakeholders’ perspectives and experiences of general practice accreditation', Health Policy, 121, pp. 816 - 822, http://dx.doi.org/10.1016/j.healthpol.2017.05.006
,2017, 'Healthcare improvements from the unit to system levels: Contributions to improving the safety and quality evidence base', International Journal for Quality in Health Care, 29, pp. 313, http://dx.doi.org/10.1093/intqhc/mzx054
,2017, 'The enhanced knowledge translation and exchange framework for road safety: A brief report on its development and potential impacts', Injury Prevention, 23, pp. 114 - 117, http://dx.doi.org/10.1136/injuryprev-2016-041985
,