ORCID as entered in ROS
![orcid_icon](/themes/resgate8/images/icons/ORCIDiD_icon24x24.png)
Select Publications
2004, 'Examining Consumer Behavior in the Liberalized German Energy Marketbthe Influence of Customer Satisfaction on Customer Willingness to Switch Public Utility Companies', Advances in Consumer Research, 31, pp. 373 - 374, http://www.acrwebsite.org/volumes/v31/acr_vol31_17.pdf
,2002, 'Achieving service success through relationships and enhanced encounters', The Academy of Management Perspectives, 16, pp. 132 - 144
,2002, 'Commitment to legal claiming: Influences of attributions, social guidance, and organizational tenure', Journal of Applied Psychology, 87, pp. 781 - 788
,2002, 'Goal-directedness and personal identity as correlates of life outcomes', Psychological Reports, 91, pp. 153 - 166
,2001, 'Effects of service mechanisms and modes on customers` attributions about service delivery', Journal of Quality Management, 6, pp. 331 - 348
,2001, 'Improving applicants’ reactions to rejection letters: An application of Fairness theory', Personnel Psychology, 54, pp. 669 - 703
,2001, 'The role of procedural justice in the delivery of services', Journal of Quality Management, 6, pp. 77 - 97, http://dx.doi.org/10.1016/S1084-8568(01)00030-X
,1997, 'Attitudes toward suicide: German and U.S. nationals', Omega - Journal of Death and Dying, 35, pp. 309 - 319
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