Mapping the outcomes of calls to 'healthdirect Australia'

Funded by healthdirect Australia.

healthdirect Australia provides a telephone-based health care triage and advice service known as healthdirect Australia. This project uses linked operational call data with routinely collected data (including emergency department data, hospital admissions and mortality data) and the 45 and Up Study baseline questionnaire. The project will examine a) to what extent is healthdirect Australia advice being followed, b) patient outcomes following calls to healthdirect Australia, c) the characteristics of patients who are less likely to follow advice and/or have unfavourable outcomes and d) explore how features of healthdirect Australia service provision relate to a) and c) above.