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Please note that Researcher Profiles will be undergoing scheduled maintenance on Wednesday 7th Oct, from 8:00am to 9:00am. During this time, the Researcher Profiles system will be unavailable. We apologise for any inconvenience and appreciate your understanding.

Select Publications

Books

Prior DD; Buttle F; Maklan S, 2024, CUSTOMER RELATIONSHIP MANAGEMENT: Concepts, Applications, and Technologies, Fifth Edition, http://dx.doi.org/10.4324/9781003295150

Prior DD, 2023, B2B Customer Engagement Strategy An Introduction to Managing Customer Experience, Palgrave Macmillan, London, UK, http://dx.doi.org/10.1007/978-3-031-23409-5

Prior D, 2021, Organisational Buying: A Multidisciplinary Perspective, Palgrave, London, UK, http://dx.doi.org/10.1007/978-3-030-67414-4


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