By Emeritus Professor Paul G Patterson

Journal articles

Patterson PG, 2007, 'Demographic correlates of loyalty in a service context', Journal of Services Marketing, 21, pp. 112 - 121

Patterson PG; Cowley EJ; Prasongsukarn K, 2006, 'Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice.', International Journal of Research in Marketing, 23, pp. 263 - 277, http://dx.doi.org/10.1016/j.ijresmar.2006.02.004

Uncles MD; Patterson PG, 2005, 'amj - Progress and Prospects', Australasian Marketing Journal, 13, pp. 5 - 7

La VQ; Patterson PG; Styles C, 2005, 'Determinants of export performance across service types: A conceptual model', Journal of Services Marketing, 19, pp. 379 - 391

La VQ; Patterson PG; Styles C, 2005, 'Executive Insights: Exporting services to Southeast Asia: Lessons from Australian knowledge-based service exporters.', Journal of International Marketing, 13, pp. 104 - 128

Patterson PG; Styles CW; Phan M, 2005, 'Relational competency`s role in Southeast Asia business partnerships', Journal of Business Research, 58, pp. 173 - 184

Patterson PG, 2004, 'A Contingency Model of Behavioural Intentions in a Services Context.', European Journal of Marketing, 38, pp. 1304 - 1315, http://dx.doi.org/10.1108/03090560410548997

Patterson PG, 2004, 'A Study of Perceptions Regarding Service Firms` Attitudes Towards Exporting', Australasian Marketing Journal, 12, pp. 19 - 38, http://dx.doi.org/10.1016/S1441-3582(04)70095-6

Patterson PG; Matilla A, 2004, 'Service recovery and fairness perceptions in collectivist and individualist contexts.', Journal of Service Research, May, pp. 336 - 346, http://dx.doi.org/10.1177/1094670503262947

Patterson PG; Matilla A, 2004, 'The Impact of Culture on Consuner`s Perceptions of Service Recovery Efforts.', Journal of Retailing, 80, pp. 196 - 206, http://dx.doi.org/10.1016/j.jretai.2004.08.001

Patterson PG; Kirchmajer L, 2004, 'The role of interpersonal communications in the development of client trust and closeness in a SME professional service context.', Small enterprise research : the journal of SEAANZ, 12, pp. 45 - 56, http://dx.doi.org/10.5172/ser.12.1.45

McColl-Kennedy JR; Patterson P, 2003, 'Editorial', Australasian Marketing Journal, 11, pp. 5 - 6, http://dx.doi.org/10.1016/S1441-3582(03)70123-2

Patterson PG; Smith T, 2003, 'A cross-cultural study of switching barriers & propensity to stay with service providers.', Journal of Retailing, 79, pp. 107 - 120

Patterson PG; Wirtz J; Kimes S; Theng JH, 2003, 'Revenue management: Resolving potential customer conflict.', Journal of Revenue and Pricing Management, 2, pp. 216 - 226, http://dx.doi.org/10.1057/palgrave.rpm.5170068

Patterson PG; Cicic M; Shoham A, 2002, 'Antecedents of International Performance: A Service Firm`s Perspective.', European Journal of Marketing, 36, pp. 1103 - 1118, http://dx.doi.org/10.1108/03090560210437352

Patterson PG; Smith T, 2001, 'Modeling relationship strength across service types in an Eastern culture', International Journal of Service Industry Management, 12, pp. 90 - 113, http://dx.doi.org/10.1108/09564230110387470

Uncles MD; Patterson PG, 2001, 'Editorial', Australasian Marketing Journal, 9, pp. 5 - 6, http://dx.doi.org/10.1016/S1441-3582(01)70162-0

Patterson PG; Smith T, 2001, 'Relationship benefits in service industries: a replication in a Southeast Asian context', Journal of Services Marketing, 15, pp. 425 - 443, http://dx.doi.org/10.1108/EUM0000000006098

Sharma N; Patterson PG, 2001, 'Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services', International Journal of Service Industry Management, 11, pp. 470 - 490, http://dx.doi.org/10.1108/09564230010360182

Patterson P, 2000, 'Bringing a client focus to international marketing: A change management case study', Journal of Management and Organization, 6, pp. 44 - 55, http://dx.doi.org/10.5172/jmo.2000.6.2.44

Patterson P, 2000, 'A contingency approach to modeling satisfaction with management consulting services', Journal of Service Research, pp. 138 - 153, http://dx.doi.org/10.1177/109467050032003

Patterson PG, 2000, 'Aboriginal heritage art and moral rights', Journal of the Australian and New Zealand Academy of Management, pp. 412 - 431

Patterson PG; Sharma N, 2000, 'Bringing a client focus to international marketing: A change management case study', International Journal of Service Industry Management, 11, pp. 44 - 55, http://dx.doi.org/10.1017/S1833367200005411

Patterson PG; Moylan EJ; Bannon S; Salih F, 2000, 'Needs Analysis of a Cancer Education Program in South Western Sydeny', Cancer Nursing, pp. 186 - 192, http://dx.doi.org/10.1097/00002820-200006000-00005

Patterson PG, 2000, 'Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services', International Journal of Service Industry Management, pp. 470 - 490, http://dx.doi.org/10.1108/09564230010360182

Patterson PG; Cicic M; Shoham A, 1999, 'A conceptual model of the internationalization of services firms', Journal of Global Marketing, 12, pp. 81 - 106, http://dx.doi.org/10.1300/J042v12n03_06

Patterson PG; Godwin B; Johnson LW, 1999, 'Consumer coping strategies with dissatisfactory service encounters: A preliminary investigation', Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, 12, pp. 145 - 154, https://faculty.unlv.edu/gnaylor/JCSDCB/articles/1999%20-%20Volume%2012/Godwin%20et%20al%201999.pdf

Patterson PG; De Ruyter K; Wetzels M, 1999, 'Modelling firm`s propensity to continue service exporting: a cross-country analysis', International Business Review, pp. 351 - 365, http://dx.doi.org/10.1016/S0969-5931(99)00009-8

Patterson PG; Sharma N, 1999, 'On the role of experience in developing service satisfaction in consumer financial planning services', Journal of Customer Service in Marketing and Management, pp. 33 - 48, http://dx.doi.org/10.1300/J127v05n04_03

Patterson PG; Dawes PL, 1999, 'The determinants of choice set structure in high-technology business markets', Industrial Marketing Management, pp. 395 - 411, http://dx.doi.org/10.1016/S0019-8501(98)00030-3

Ahmed FU; Patterson PG; Styles CW, 1999, 'The determinants of successful relationships in international business', Australasian Marketing Journal, pp. 5 - 21, http://dx.doi.org/10.1016/S1441-3582(99)70197-7

Patterson PG; Sharma N, 1999, 'The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services', Journal of Services Marketing, 13, pp. 151 - 170, http://dx.doi.org/10.1108/08876049910266059

Ahmed FU; Patterson PG; Styles CW, 1999, 'Trust and commitment in international business relationships', ABAC Journal, 19, pp. 37 - 51, http://repository.au.edu/handle/6623004553/13926

Patterson PG; Romm T; Hill C, 1998, 'Consumer satisfaction as a process: a qualitative, retrospective longitudinal study of overseas students in Australia', Journal of Professional Services Marketing, 16, pp. 135 - 157, http://dx.doi.org/10.1300/J090v16n01_08

Patterson PG; Winsted KF, 1998, 'Internationalization of services: the service exporting decision', Journal of Services Marketing, 12, pp. 294 - 311, http://dx.doi.org/10.1108/08876049810226964

Patterson PG; Johnson LW; Spreng RA, 1997, 'Modeling the determinants of customer satisfaction for business-to-business professional services', JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 25, pp. 4 - 17, http://dx.doi.org/10.1007/BF02894505

Patterson PG; Cucic M; Shoham A, 1997, 'A temporal sequence model of satisfaction and export intentions of service firms', Journal of Global Marketing, 10, pp. 23 - 43, http://dx.doi.org/10.1300/J042v10n04_03

Dawes PL; Patterson PG; Midgley DF, 1997, 'Involvement of technical consultants in high technology business markets', Journal of Business and Industrial Marketing, pp. 257 - 275, http://dx.doi.org/10.1108/08858629710172637

Patterson PG; Johnson LW; Spreng RA, 1997, 'Modeling the determinants of customer satisfaction for business-to-business professional services', Journal of the Academy of Marketing Science, pp. 4 - 17, http://dx.doi.org/10.1177/0092070397251002

Patterson PG; Spreng RA, 1997, 'Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: an empirical examination', International Journal of Service Industry Management, pp. 414 - 434, http://dx.doi.org/10.1108/09564239710189835

Patterson PG, 1997, 'Translating customer survey results into managerial action', Super Service, pp. 4 - 6

Patterson PG; Cicic M, 1996, 'A Typology of Service Firms in International Markets : An Empirical Investigation', Journal International Marketing, 3, pp. 57 - 83, http://www.jstor.org/stable/25048624

Dawes R; Patterson PG; Lee L, 1996, 'Internal and External Buying Center Membership in High Technology Business Markets', Journal of High Technology Management Research, pp. 107 - 127

Kyriazis E; Patterson PG, 1996, 'The use of Marketing Information in the New Product Development Process: An Australian Perspective', Australasian Journal of Market Research, 4, pp. 3 - 11, http://www.amsrs.com.au/documents/item/84

Patterson P, 1995, 'Choice criteria in final selection of a management consultancy service', Journal of Professional Services Marketing, 11, pp. 177 - 187, http://dx.doi.org/10.1300/J090v11n02_13

Patterson PG, 1995, 'A conceptual model of customer satisfaction for business-to-business, professional services', Advances in Services Marketing and Management, 4, pp. 169 - 193, http://dx.doi.org/10.1016/S1067-5671(95)04023-4

Patterson PG; Cicic M, 1995, 'A Typology of Service Firms in International Markets: An Empirical Investigation', Journal of International Marketing, 3, pp. 7 - 7, http://dx.doi.org/10.1177/1069031x9500300404

Romm T; Patterson P; Hill C, 1994, 'Overseas students in Australia: A retrospective longitudinal study of pre-purchase expectations and post-purchase satisfaction', Journal of Marketing for Higher Education, 5, pp. 31 - 52, http://dx.doi.org/10.1300/J050v05n02_03

Patterson PG, 1993, 'Expectations and product performance as determinants of satisfaction for a high‐involvement purchase', Psychology & Marketing, 10, pp. 449 - 465, http://dx.doi.org/10.1002/mar.4220100507

Atuahene‐Gima K; Patterson P, 1993, 'Managerial perceptions of technology licensing as an alternative to internal R&D in new product development: an empirical investigation', R&D Management, 23, pp. 327 - 336, http://dx.doi.org/10.1111/j.1467-9310.1993.tb00838.x

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