Select Publications
Journal articles
2024, 'How altruistic alternatives reverse the compromise effect', Marketing Letters, http://dx.doi.org/10.1007/s11002-024-09749-z
,2023, 'Behavioral Labeling: Prompting Consumer Behavior through Activity Tags', Journal of Marketing, http://dx.doi.org/10.1177/00222429231213011
,2023, 'Marketing at UNSW Sydney: Building Marketing Capability in Australasia', Customer Needs and Solutions, 10, http://dx.doi.org/10.1007/s40547-023-00139-6
,2022, 'The temperature dimension of emotions', European Journal of Marketing, 56, pp. 2172 - 2215, http://dx.doi.org/10.1108/EJM-04-2020-0237
,2022, 'The Influence of Social Norms on Consumer Behavior: A Meta-Analysis', Journal of Marketing, 86, pp. 98 - 120, http://dx.doi.org/10.1177/00222429211029199
,2022, '40 years of loyalty programs: how effective are they? Generalizations from a meta-analysis', Journal of the Academy of Marketing Science, 50, pp. 147 - 173, http://dx.doi.org/10.1007/s11747-021-00804-z
,2021, 'Effects of background music on evaluations of visual images', Psychology and Marketing, 38, pp. 2240 - 2246, http://dx.doi.org/10.1002/mar.21588
,2021, 'Enhancing Consumer Well-Being and Behavior with Spiritual and Fantasy Advertising', Journal of Advertising, 50, pp. 354 - 371, http://dx.doi.org/10.1080/00913367.2021.1939203
,2020, 'The effect of text-only versus text-and-image wine labels on liking, taste and purchase intentions. The mediating role of affective fluency', Journal of Retailing and Consumer Services, 53, http://dx.doi.org/10.1016/j.jretconser.2019.101964
,2018, 'Predicting behaviour: comparing the performance of factual versus attitudinal approaches', International Journal of Social Research Methodology, 21, pp. 439 - 452, http://dx.doi.org/10.1080/13645579.2017.1402156
,2017, 'Temperature and emotions: Effects of physical temperature on responses to emotional advertising', International Journal of Research in Marketing, 34, pp. 302 - 320, http://dx.doi.org/10.1016/j.ijresmar.2016.08.005
,2017, 'The ugly side of customer management – Consumer reactions to firm-initiated contract terminations', International Journal of Research in Marketing, 34, pp. 829 - 850, http://dx.doi.org/10.1016/j.ijresmar.2017.02.001
,2016, 'What to stress, to whom and where? A cross-country investigation of the effects of perceived brand benefits on buying intentions', International Journal of Research in Marketing, 33, pp. 924 - 943, http://dx.doi.org/10.1016/j.ijresmar.2016.05.002
,2016, 'Analysing the motivations of Japanese international sports-fan tourists', European Sport Management Quarterly, 16, pp. 487 - 501, http://dx.doi.org/10.1080/16184742.2016.1188838
,2016, 'Speaking to the mind or the heart: effects of matching hedonic versus utilitarian arguments and products', Marketing Letters, 27, pp. 131 - 142, http://dx.doi.org/10.1007/s11002-014-9320-3
,2016, 'Pink or blue? The impact of gender cues on brand perceptions', European Journal of Marketing, 50, pp. 1550 - 1574, http://dx.doi.org/10.1108/EJM-11-2014-0723
,2015, 'The effects of introducing and terminating loyalty programs', European Journal of Marketing, 49, pp. 398 - 419, http://dx.doi.org/10.1108/EJM-12-2012-0694
,2014, 'Resisting temptation: Gender differences in customer loyalty in the presence of a more attractive alternative', Australasian Marketing Journal, 22, pp. 335 - 341, http://dx.doi.org/10.1016/j.ausmj.2014.08.013
,2014, 'Marking your trade: Cultural factors in the prolongation of trademarks', Journal of Business Research, 67, pp. 478 - 485, http://dx.doi.org/10.1016/j.jbusres.2013.06.003
,2012, 'Brand perception: Influence of gender cues on dimensions of warmth and competence', Advances in Consumer Research, 40, pp. 856 - 857
,2012, 'Cooling down or heating up with emotions: How temperature affects customer response to emotional advertising appeals', Advances in Consumer Research, 40, pp. 651 - 652
,2012, 'The double-edged sword of foreign brand names for companies from emerging countries', Journal of Marketing, 76, pp. 21 - 37, http://dx.doi.org/10.1509/jm.11.0349
,2012, 'Make me special: Gender differences in consumers' responses to loyalty programs', Marketing Letters, 23, pp. 545 - 559, http://dx.doi.org/10.1007/s11002-011-9160-3
,2011, 'Recent trends in research and practice of customer loyalty and loyalty programs', Actual Problems of Economics, 125, pp. 415 - 420
,2009, 'Are women more loyal customers than men? Gender differences in loyalty to firms and individual service providers', Journal of Marketing, 73, pp. 82 - 96, http://dx.doi.org/10.1509/jmkg.73.4.82
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