Researcher

Associate Professor Christine Mathies

My Expertise

Services marketing; Consumer decision making; Capacity and revenue management; Fairness in consumer choices; loyalty programs; humour in services; frontline service robots; social robots

Keywords

Field of Research (FoR)

SEO tags

Biography

Christine is a services marketing researcher and focuses on psychological and technological influences on customer choices and frontline employee behaviour in services.  Her research interests include the well-being of service staff, the use of humour in service delivery, and customers' experiences with frontline service robots.

Christine is also an experienced and passionate educator who is responsible for the undergraduate program portfolio...view more

Christine is a services marketing researcher and focuses on psychological and technological influences on customer choices and frontline employee behaviour in services.  Her research interests include the well-being of service staff, the use of humour in service delivery, and customers' experiences with frontline service robots.

Christine is also an experienced and passionate educator who is responsible for the undergraduate program portfolio in the Business School

 


My Qualifications

Master of Economic and Social Sciences, University of Innsbruck, Austria

PhD (Marketing), University of Technology Sydney

Graduate Certificate of University Learning and Teaching, UNSW Sydney


My Research Supervision


Supervision keywords


Areas of supervision

PhD

Honours


Currently supervising

2 PhD students

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Location

Room 1038C, Quadrangle building

Contact

+61-2-9385 3376