Select Publications

Conference Abstracts

Andonopoulos V; Lee J; Mathies C; Northey G, 2021, 'Influencers Beware: The Dangers of Over-Sponsorship', in ANZMAC Conference 2021. Something Different. Proceedings., Melbourne, presented at ANZMAC 2021, Melbourne

Amelia ; Mathies C; Patterson P, 2021, 'Limited Functionality of Frontline Service Robots – an Experimental Study', in Something Different - ANZMAC 2021, Melbourne, presented at ANZMAC 2021, Melbourne, 29 November 2021 - 01 December 2021

Amelia A; Mathies C; Patterson P, 2020, 'Customer responses to a frontline service robot in a retail services context', in Global Marketing Conference Proceedings, Seoul, pp. 234 - 237, presented at Global Marketing Conference, Seoul, 05 November 2020 - 08 November 2020

Mathies C; Patterson P, 2019, 'Humour in Service Recovery', in Proceedings of the 28th Frontiers in Service, Singapore, presented at Frontiers in Service, Singapore

Patterson P; Mathies C, 2018, 'Humour in service recovery - no laughing matter', in ANZMAC 2018 Conference Proceedings, Adelaide, presented at ANZMAC, Adelaide, 03 December 2018 - 05 December 2018

Patterson P; Mathies C; Chiew TM, 2017, 'Humour as an emotion regulation strategy for frontline service employees', in Proceedings of the 2017 Frontiers in Services Conference, New York, presented at Frontiers in Services, New York, 22 June 2017 - 25 June 2017

Chiew TM; Mathies C; Patterson , 2016, 'The Effect of Humour Usage on Customer’s Experiences', in Frontiers in Services 2016, Bergen, Norway, presented at Frontiers in Services Conference, Bergen, Norway, 23 June 2016 - 26 November 2016

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