ORCID as entered in ROS
https://orcid.org/0000-0003-1074-679X
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Conference Papers
, 2019, 'Attribution emotions and negative word-of-mouth in a crisis', Wellington, New Zealand, presented at
, 2019, 'Student satisfaction data – Improving higher education?', Wellington, New Zealand, presented at
, 2019, 'What drives professional service employees to undertake pro bono?', Austin, TX, USA, presented at
, 2018, 'Frontline service employees’ engagement, creativity, and job performance.', Adelaide, Australia, presented at
, 2018, 'Emotional responses to corporate crisis', Jeju, Korea, presented at
, 2017, 'Customer satisfaction and the implied cost of equity: Moderating effects of market conditions.', Kuala Lumpur, Malaysia, presented at
, 2017, 'The effect of customer satisfaction on implied cost of equity', San Diego, USA, presented at
, 2017, 'Flow of customer satisfaction information: Impact on earnings forecasts and financial market', in Chandy R; Inman J; Moorman C (eds.), Winter Marketing Academic Conference 2017: Better Marketing for a Better World., American Marketing Association, Orlando, USA, presented at
, 2016, 'Achieving superior service productivity and customer satisfaction: Evidence from an emerging economy', Bergen, Norway, presented at
, 2016, 'Customer satisfaction and management earnings forecasts', Seattle, WA, presented at
, 2015, 'Place attachment: Segmenting event attendees', Sydney, Australia, presented at
, 2012, 'Festival visitors’ emotion and its response to the environment', in Crittenden V; Hair JF; Terblanche N (eds.), Atlanta, GA, presented at
, 2012, 'Festival Consumption Emotions: Testing the Validity of Its Factorial Structure across Gender', in Proceedings of Annual Paris Business and Social Sciences Conference, World Business Institute Australia, Melbourne, pp. 1 - 1, presented at
, 2012, 'The effect of festival atmospherics on visitor emotions and satisfaction', Virginia Beach, VA, presented at
, 2012, 'Visitor profile of agricultural festivals in Texas, USA', in The 2012 Council for Australian University Tourism and Hospitality Education Conference Proceedings, La Trobe University, Melbourne, pp. 373 - 379, presented at
, 2011, 'Visitors’ Emotional Responses to Festival Atmospherics', in Gross, Michael J (Editor). CAUTHE 2011 National Conference: Tourism : Creating a Brilliant Blend, University of South Australia. School of Management, Adelaide, S.A., pp. 1176 - 1180, presented at
, 2010, 'An exploration of the antecedents of enduring benefits among birdwatchers', in NRPA Leisure Research Symposium Proceedings, Minneapolis, MN, presented at
, 2010, 'Dimensionality testing of festival consumption emotions (FCE)', in Proceedings of the Third Annual Business Research Conference, Long Island, NY, USA, pp. 1 - 3, presented at
, 2010, 'Recall of festival consumption emotions', in CAUTHE 2010 Conference Proceedings Challenge the Limits, CAUTHE, Hobart, Tasmania, presented at
, 2010, 'Relationship marketing orientation and customer satisfaction: Evidence from Vietnam.', in ANZMAC 2010 Conference Proceedings, Australia New Zealand Marketing Academy, Christchurch, presented at
, 2010, 'Examining the antecedents and structure of festival loyalty', in ANZMAC 2010 Conference Proceedings, Australia New Zealand Marketing Academy, Christchurch, pp. 157 - 157, presented at
, 2010, 'Investigating the relationships between satisfaction, place attachment and loyalty within community-based festival contexts', in 11th World Leisure Congress Proceedings, Chuncheon, Korea, pp. 154 - 154, presented at
, 2009, 'Testing the applicability of product consumption emotions (PCE) within festival contexts.', in ANZMAC 2009 Conference Proceedings, Australia New Zealand Marketing Academy, Melbourne, Australia, presented at
, 2008, 'Investigating the relationship between satisfaction and attachment to the recreation area', Bolton Landing, New York, presented at
, 2005, 'Understanding constraints among Korean immigrants in the United States', San Antonio, TX, USA, presented at
, 2003, 'Traveler geographic origin and market segmentation: Classification models for international visitors to Hong Kong', Palm Spring, CA, USA, presented at
, 2003, 'Evaluation of Internet marketing strategies through travel agency websites in the United States', in Qu H; Moreo PJ (ed.), Advances in Hospitality and Tourism Research, Las Vegas, NE, USA, pp. 370 - 372, presented at
, 2003, 'Modeling travel arrangements for international travelers to Hong Kong: Full package, partial package, or non-package tours', St. Louis, MO, USA, presented at
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https://orcid.org/0000-0003-1074-679X