ORCID as entered in ROS
https://orcid.org/0000-0003-1074-679X
Select Publications
Conference Papers
, 2019, 'Attribution emotions and negative word-of-mouth in a crisis', Wellington, New Zealand, presented at
, 2019, 'Student satisfaction data – Improving higher education?', Wellington, New Zealand, presented at
, 2019, 'What drives professional service employees to undertake pro bono?', Austin, TX, USA, presented at
, 2018, 'Frontline service employees’ engagement, creativity, and job performance.', Adelaide, Australia, presented at
, 2018, 'Emotional responses to corporate crisis', in Emotional responses to corporate crisis, The World Conference on Business and Management 2018, Jeju, Korea, presented at
, 2017, 'Customer satisfaction and the implied cost of equity: Moderating effects of market conditions.', Kuala Lumpur, Malaysia, presented at
, 2017, 'The effect of customer satisfaction on implied cost of equity', San Diego, USA, presented at
, 2017, 'Flow of customer satisfaction information: Impact on earnings forecasts and financial market', in Chandy R; Inman J; Moorman C (eds.), Winter Marketing Academic Conference 2017: Better Marketing for a Better World., American Marketing Association, Orlando, USA, presented at
, 2016, 'Achieving superior service productivity and customer satisfaction: Evidence from an emerging economy', in Achieving superior service productivity and customer satisfaction: Evidence from an emerging economy, The 25th Frontiers in Service, Bergen, Norway, presented at
, 2016, 'Customer satisfaction and management earnings forecasts', Seattle, WA, presented at
, 2015, 'Place attachment: Segmenting event attendees', in Place attachment: Segmenting event attendees, The 2015 Australian and New Zealand Marketing Academy, Sydney, Australia, presented at
, 2012, 'Festival visitors’ emotion and its response to the environment', in Crittenden V; Hair JF; Terblanche N (eds.), Atlanta, GA, presented at
, 2012, 'Festival Consumption Emotions: Testing the Validity of Its Factorial Structure across Gender', in Proceedings of Annual Paris Business and Social Sciences Conference, World Business Institute Australia, Melbourne, pp. 1 - 1, presented at
, 2012, 'The effect of festival atmospherics on visitor emotions and satisfaction', in The effect of festival atmospherics on visitor emotions and satisfaction, The 2012 Travel and Tourism Research Association Annual Conference, Virginia Beach, VA, presented at
, 2012, 'Visitor profile of agricultural festivals in Texas, USA', in The 2012 Council for Australian University Tourism and Hospitality Education Conference Proceedings, La Trobe University, Melbourne, pp. 373 - 379, presented at
, 2011, 'Visitors’ Emotional Responses to Festival Atmospherics', in Gross, Michael J (Editor). CAUTHE 2011 National Conference: Tourism : Creating a Brilliant Blend, University of South Australia. School of Management, Adelaide, S.A., pp. 1176 - 1180, presented at
, 2010, 'An exploration of the antecedents of enduring benefits among birdwatchers', in NRPA Leisure Research Symposium Proceedings, NRPA LEISURE RESEARCH SYMPOSIUM, Minneapolis, MN, presented at
, 2010, 'Dimensionality testing of festival consumption emotions (FCE)', in Proceedings of the Third Annual Business Research Conference, The Third Annual American Business Research Conference, Long Island, NY, USA, pp. 1 - 3, presented at
, 2010, 'Recall of festival consumption emotions', in CAUTHE 2010 Conference Proceedings Challenge the Limits, CAUTHE, Hobart, Tasmania, presented at
, 2010, 'Relationship marketing orientation and customer satisfaction: Evidence from Vietnam.', in ANZMAC 2010 Conference Proceedings, Australia New Zealand Marketing Academy, Christchurch, presented at
, 2010, 'Examining the antecedents and structure of festival loyalty', in ANZMAC 2010 Conference Proceedings, Australia New Zealand Marketing Academy, Christchurch, pp. 157 - 157, presented at
, 2010, 'Investigating the relationships between satisfaction, place attachment and loyalty within community-based festival contexts', in 11th World Leisure Congress Proceedings, The 11th World Leisure Congress, Chuncheon, Korea, pp. 154 - 154, presented at
, 2009, 'Testing the applicability of product consumption emotions (PCE) within festival contexts.', in ANZMAC 2009 Conference Proceedings, Australia New Zealand Marketing Academy, Melbourne, Australia, presented at
, 2008, 'Investigating the relationship between satisfaction and attachment to the recreation area', in Investigating the relationship between satisfaction and attachment to the recreation area, The 2008 Northeastern Recreation Research Symposium, Bolton Landing, New York, presented at
, 2005, 'Understanding constraints among Korean immigrants in the United States', in Understanding constraints among Korean immigrants in the United States, the National Recreation and Park Association Conference, San Antonio, TX, USA, presented at
, 2003, 'Traveler geographic origin and market segmentation: Classification models for international visitors to Hong Kong', in Traveler geographic origin and market segmentation: Classification models for international visitors to Hong Kong, Annual International Council on Hotel, Restaurant and Institutional Education Conference, Palm Spring, CA, USA, presented at
, 2003, 'Evaluation of Internet marketing strategies through travel agency websites in the United States', in Qu H; Moreo PJ (ed.), Advances in Hospitality and Tourism Research, 8th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Las Vegas, NE, USA, pp. 370 - 372, presented at
, 2003, 'Modeling travel arrangements for international travelers to Hong Kong: Full package, partial package, or non-package tours', in Modeling travel arrangements for international travelers to Hong Kong: Full package, partial package, or non-package tours, 34th Annual International Travel and Tourism Research Association Annual Conference, St. Louis, MO, USA, presented at
Filter by type
https://orcid.org/0000-0003-1074-679X