Select Publications
Book Chapters
2011, 'Brand Equity: Linking Financial and Customer Perspectives', in Uncles MD (ed.), Perspectives on Brand Management, Tilde University Press, Prahan, Victoria, Australia, pp. 22 - 39
,2010, 'Emerging Markets', in Sheth J; Malhotra N (ed.), Wiley International Encyclopedia of Marketing, John Wiley & Sons, http://dx.doi.org/10.1002/9781444316568.wiem06037
,2004, 'Stock-broking in cyberspace', in Lovelock C; Patterson P; Walker R (ed.), Services Marketing: An Asia-Pacific Perspective, Prentice Hall, Sydney, NSW
,2001, 'Stock-broking in Cyberspace', in Lovelock C; Patterson P; Walker R (ed.), Services Marketing: An Asia-Pacific Perspective, Prentice Hall, Sydney, NSW
,2000, 'To stay or not to stay: An Indonesian dilemma', in Fallstudien zum Internationalen Management, Gabler Verlag, Germany, pp. 287 - 297
,1999, 'Banking on trust', in Fletcher R; Brown L (ed.), International Marketing: An Asia-Pacific Perspective, Prentice Hall, pp. 390 - 392
,1999, 'Case Study 8D: Honeywell: Australasia`s optimum maintenance system', in Fundamentals of Marketing, McGraw Hill, Sydney, Australia, pp. 797 - 806
,1998, 'Segmenting exporters for export promotion', in Contemporary Issues in International Business and Marketing, Academic Press International in collaboration with, Western Australia, pp. 196 - 210
,1995, 'The Financial Times Handbook of Management', in The Financial Times Handbook of Management, Pitman Publishing, London, United Kingdom, pp. 581 - 593
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