By Professor Christine Mathies

Conference Abstracts

Amelia A; Mathies C; Patterson P, 2020, 'Customer responses to a frontline service robot in a retail services context', in Global Marketing Conference Proceedings, Seoul, pp. 234 - 237, presented at Global Marketing Conference, Seoul, 05 November 2020 - 08 November 2020

Mathies C; Patterson P, 2019, 'Humour in Service Recovery', in Proceedings of the 28th Frontiers in Service, Singapore, presented at Frontiers in Service, Singapore

Patterson P; Mathies C, 2018, 'Humour in service recovery - no laughing matter', in ANZMAC 2018 Conference Proceedings, Adelaide, presented at ANZMAC, Adelaide, 03 December 2018 - 05 December 2018

Patterson P; Mathies C; Chiew TM, 2017, 'Humour as an emotion regulation strategy for frontline service employees', in Proceedings of the 2017 Frontiers in Services Conference, New York, presented at Frontiers in Services, New York, 22 June 2017 - 25 June 2017

Chiew TM; Mathies C; Patterson , 2016, 'The Effect of Humour Usage on Customer’s Experiences', in Frontiers in Services 2016, Bergen, Norway, presented at Frontiers in Services Conference, Bergen, Norway, 23 June 2016 - 26 November 2016

Media

Mathies C, 2016, New Australian study says humour at work is key to successful customer engagements, https://www.scmp.com/business/companies/article/1989799/new-australian-study-says-humour-work-key-successful-customer

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