By Professor Shan Pan

Conference Papers

Du W; Pan SL, 2010, 'Boundary spanning by design: Insights from a vendor perspective', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010

Tan B; Pan SL; Cha V, 2010, 'Developing a customer-centric, inclusive E-Government: Lessons from the central provident fund board of Singapore', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010

Tan B; Pan SL; Chou T-C; Huang J-Y, 2010, 'Enabling agility through routinized improvisation in it deployment: The case of chang chun petrochemicals', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010

Tan B; Pan SL; Chen W; Huang L, 2010, 'Evolutionary sensemaking in enterprise applications implementation: Insights from a state-owned enterprise in China', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010

Jenson Goh C-L; Pan SL; Zuo M, 2010, 'Transforming organizational capabilities into agile IT adoption: A case study of beijing international airport', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010

Feng Y; Ye H; Pan SL, 2010, 'Delivering knowledge across boundaries: A process model of knowledge delivery in offshoring projects', in Proceedings of the 14th Pacific Asia Conference on Information Systems (PACIS 2010), The14th Pacific Asia Conference on Information Systems (PACIS 2010), Taipei, Taiwan, pp. 1504 - 1515, presented at The14th Pacific Asia Conference on Information Systems (PACIS 2010), Taipei, Taiwan, 09 July 2010 - 12 July 2010

Krishnan S; Tan BCC; Pan SL, 2010, 'Process model of customer-centric E-government enabled service transformation: Insights from MINDEF’s portal implementation experience', in IFIP Advances in Information and Communication Technology, pp. 187 - 200

Tan B; Pan SL; Lu X; Huang L, 2009, 'Leveraging digital business ecosystems for enterprise agility: The tri-logic development strategy of alibaba.com', in Proceedings of the 30th International Conference on Information Systems (ICIS 2009), Association for Information Systems, Phoenix, Arizona, USA, presented at The 30th International Conference on Information Systems (ICIS 2009), Phoenix, Arizona, USA, 15 December 2009 - 18 December 2009

Bhandar M; Pan SL; Tan BCY, 2009, 'Knowledge clusters: Dealing with a multilevel phenomenon', in Newell S; Whitley EA; Pouloudi N; Wareham J; Mathiassen L (eds.), Proceedings of the 17th European Conference on Information Systems (ECIS 2009), The 17th European Conference on Information Systems (ECIS 2009), Verona, Italy, presented at The 17th European Conference on Information Systems (ECIS 2009), Verona, Italy, 08 June 2009 - 10 June 2009

Tan BCC; Pan SL, 2008, 'Strategic Online Communities: How Online Communities Facilitate Business Strategies to Enhance Organizational Performance', in Proceedings of the 29th International Conference on Information Systems (ICIS 2008), Association for Information Systems, Paris, France, presented at The 29th International Conference on Information Systems (ICIS 2008), Paris, France, 14 December 2008 - 17 December 2008

Teoh SY; Tng QH; Pan SL, 2008, 'The emergence of dynamic capabilities from a SME-enterprise system upgrade', in Golden W; Acton T; Conboy K; van der Heijden H; Tuunainen VK (eds.), Proceedings of the 16th European Conference on Information Systems (ECIS 2008), The 16th European Conference on Information Systems (ECIS 2008), Galway, Ireland, presented at The 16th European Conference on Information Systems (ECIS 2008), Galway, Ireland, 09 June 2008 - 11 June 2008

Tong Y; Xu L; Pan S, 2008, 'Toward understanding the capability cycle of software process improvement: A case study of a software service company', in IFIP Advances in Information and Communication Technology, pp. 379 - 382, http://dx.doi.org/10.1007/978-0-387-09768-8_33

Sathish S; Pan SL, 2007, 'Managing a feature-function-stakeholder (FFS) FIT process in an enterprise system implementation', in Proceedings of the 28th International Conference on Information Systems (ICIS 2007), Association for Information Systems, Montréal, Québec, Canada, presented at The 28th International Conference on Information Systems (ICIS 2007), Montréal, Québec, Canada, 09 December 2007 - 12 December 2007

Tan BCC; Pan SL; Hackney RA, 2007, 'The Value of E-Business: How Web Assimilation Leads to Better Organizational Performance', in Proceedings of the 28th International Conference on Information Systems (ICIS 2007), Association for Information Systems, Montréal, Québec, Canada, presented at The 28th International Conference on Information Systems (ICIS 2007), Montréal, Québec, Canada, 09 December 2007 - 12 December 2007

Pan G; Pan SL, 2006, 'Escalation and de-escalation of commitment to information systems projects: Insights from an approach-avoidance process model', in Proceedings of the 27th International Conference on Information Systems (ICIS 2006), Association for Information Systems, Milwaukee, Wisconsin, USA, pp. 19 - 33, presented at The 27th International Conference on Information Systems (ICIS 2006), Milwaukee, Wisconsin, USA, 10 December 2006 - 13 December 2006

Chua AL; Pan SL, 2006, 'Knowledge transfer in offshore insourcing', in Proceedings of the 27th International Conference on Information Systems (ICIS 2006), Association for Information Systems, Milwaukee, Wisconsin, USA, pp. 1039 - 1053, presented at The 27th International Conference on Information Systems (ICIS 2006), Milwaukee, Wisconsin, USA, 10 December 2006 - 13 December 2006

Chan CML; Pan SL, 2006, 'Resource enactment in e-government systems implementation: A case study on the E-File System in Singapore', in Proceedings of the 27th International Conference on Information Systems (ICIS 2006), Association for Information Systems, Milwaukee, Wisconsin, USA, pp. 483 - 498, presented at The 27th International Conference on Information Systems (ICIS 2006), Milwaukee, Wisconsin, USA, 10 December 2006 - 13 December 2006

Mayasandra R; Pan SL; Myers MD, 2006, 'Viewing information technology outsourcing organizations through a postcolonial lens', in IFIP International Federation for Information Processing, pp. 381 - 396, http://dx.doi.org/10.1007/0-387-34588-4_25

Chang C-C; Shieh C-S; Pan J-S; Liao B-Y; Hong L; Lee H-J, 2006, 'An improved digital watermarking scheme in the domain of vector quantization', in Pan JS; Shi P; Zhao Y (eds.), ICICIC 2006: FIRST INTERNATIONAL CONFERENCE ON INNOVATIVE COMPUTING, INFORMATION AND CONTROL, VOL 3, PROCEEDINGS, IEEE COMPUTER SOC, PEOPLES R CHINA, Beijing, pp. 483 - +, presented at 1st International Conference on Innovative Computing, Information and Control (ICICIC 2006), PEOPLES R CHINA, Beijing, 30 August 2006 - 01 September 2006, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000240868400117&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1

Wakefield RL; Leidner DE; Pan SL, 2006, 'The nature and influence of conflict in virtual teams', in Rodríguez-Abitia G; Ania B I (ed.), Proceedings of the 20th Americas Conference on Information Systems (AMCIS 2006), Association for Information Systems, Acapulco, Mexico, pp. 4000 - 4008, presented at The 20th Americas Conference on Information Systems (AMCIS 2006), Acapulco, Mexico, 04 August 2006 - 06 August 2006

Luthra P; Pan SL, 2006, 'Tug-of-war in KM projects: A strategic renewal perspective', in Rodríguez-Abitia G; Ania B I (ed.), Proceedings of the 20th Americas Conference on Information Systems (AMCIS 2006), Association for Information Systems, Acapulco, Mexico, pp. 3052 - 3061, presented at The 20th Americas Conference on Information Systems (AMCIS 2006), Acapulco, Mexico, 04 August 2006 - 06 August 2006

Teoh SY; Pan SL, 2006, 'The use of enterprise systems in a Malaysian company: A social integration perspective', in Proceedings of the 10th Pacific Asian Conference on Information Systems (PACIS 2006), The 10th Pacific Asian Conference on Information Systems (PACIS 2006), Kuala Lumpur, Malaysia, pp. 697 - 705, presented at The 10th Pacific Asian Conference on Information Systems (PACIS 2006), Kuala Lumpur, Malaysia, 06 July 2006 - 09 July 2006

Teoh SY; Pan SL, 2006, 'Process of social integration: The key to making enterprise systems-enabled change', in Ljungberg J; Andersson M (ed.), Proceedings of the 14th European Conference on Information Systems (ECIS 2006), The 14th Fourteenth European Conference on Information Systems (ECIS 2006), Göteborg, Sweden, presented at The 14th Fourteenth European Conference on Information Systems (ECIS 2006), Göteborg, Sweden, 12 June 2006 - 14 June 2006

Chan CML; Pan SL, 2005, 'Intertwining offline and online channels in multi-channel public service delivery: A case study', in The Academy of Management Annual Meeting Proceedings 2005, Academy of Management, Honolulu, Hawaii, presented at The Academy of Management 2005 Annual Meeting (AOM 2005), Honolulu, Hawaii, 05 August 2005 - 10 August 2005, http://dx.doi.org/10.5465/AMBPP.2005.18783340

Bhandar M; Pan SL; Tan CYB; Goh P-G, 2005, 'Roles of social capital in collaborative is projects', in Bartmann D; Rajola F; Kallinikos J; Avison DE; Winter R; Ein-Dor P; Becker J; Bodendorf F; Weinhardt C (eds.), Proceedings of the 13th European Conference on Information Systems (ECIS 2005), Regensburg, Germany, presented at The 13th European Conference on Information Systems (ECIS 2005), Regensburg, Germany, 26 May 2005 - 28 May 2005

Tan C-W; Pan SL; Lim ETK, 2005, 'Towards the Restoration of Public Trust in Electronic Governments: A Case Study of the E-Filing System in Singapore', in Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS 2005), IEEE, Big Island, Haiwaii, presented at The 38th Annual Hawaii International Conference on System Sciences (HICSS 2005), Big Island, Haiwaii, 03 January 2005 - 06 January 2005, http://dx.doi.org/10.1109/HICSS.2005.638

Ramchand A; Devadoss PR; Pan SL, 2005, 'The impact of ubiquitous computing technologies on business process change and management: The case of Singapore's National Library Board', in IFIP Advances in Information and Communication Technology, pp. 139 - 152, http://dx.doi.org/10.1007/0-387-28918-6_12

Azcarraga A; Hsieh M; Pan SL; Setiono R, 2004, 'Knowledge acquisition and revision via neural networks', in Proceedings of the 2004 IEEE International Conference on Neural Networks (IJCNN 2004), IEEE, Budapest, Hungary, pp. 1365 - 1370, presented at 2004 IEEE International Joint Conference on Neural Networks (IJCNN 2004), Budapest, Hungary, 25 July 2004 - 29 July 2004, http://dx.doi.org/10.1109/IJCNN.2004.1380147

Tan C-W; Lim ETK; Pan SL; Chan CML, 2004, 'Enterprise System as an Orchestrator of Dynamic Capability Development: A Case Study of the IRAS and TechCo', in Kaplan B; Truex DPIII; Wastell D; Wood-Harper AT; DeGross JI (eds.), Information Systems Research: Relevant Theory and Informed Practice, Springer US, Manchester, England, UK, pp. 515 - 534, presented at IFIP Working Conference: Relevant Theory and Informed Practice, Manchester, England, UK, 15 June 2004 - 17 June 2004, http://dx.doi.org/10.1007/1-4020-8095-6_28

Tan CW; Pan SL; Lim ETK; Chan CML, 2004, 'Conflicts in Knowledge Management: Vistiting the Hidden Partner', in Proceedings of the 12th European Conference on Information Systems (ECIS 2004), Turku, Finland, pp. 1865 - 1876, presented at The 12th European Conference on Information Systems (ECIS 2004), Turku, Finland, 14 June 2004 - 16 June 2004, http://aisel.aisnet.org/ecis2004/166

Devadoss PR; Pan SL, 2004, 'Leveraging E-government Infrastructure for Crisis Management: Lessons from Managing SARS Outbreak in Singapore', in 10th Americas Conference on Information Systems, AMCIS 2004, pp. 2121 - 2129

Ravi Shankar Mayasandra N; Pan SL, 2004, 'Managing Multiple Identities in Organization-wide KM: A Case Study of Wipro Technologies', in 10th Americas Conference on Information Systems, AMCIS 2004, pp. 2315 - 2321

Tan C-W; Pan SL; Lim ETK, 2003, 'E-governance: towards a strategic convergence of stakeholder interests', in Proceedings of the 11th European Conference on Information Systems (ECIS 2003), Naples, Italy, pp. 1913 - 1929, presented at The 11th European Conference on Information Systems (ECIS 2003), Naples, Italy, 16 June 2003 - 21 June 2003

Pan GSC; Pan SL; Chen XX; Flynn D, 2003, 'Implementing global information technology product in a localized context: An exploratory study of ERP system implementation in China', in IFIP Advances in Information and Communication Technology, pp. 185 - 198, http://dx.doi.org/10.1007/978-0-387-35695-2

Chan CML; Pan SL; Tan CW, 2003, 'MANAGING STAKEHOLDER RELATIONSHIPS IN AN E-GOVERNMENT PROJECT', in 9th Americas Conference on Information Systems, AMCIS 2003, pp. 783 - 791

Kim H-W; Lee G-H; Pan SL, 2002, 'Exploring the Critical Success Factors for Customer Relationship Management and Electronic Customer Relationship Management Systems', in Proceedings of the 23rd International Conference on Information Systems (ICIS 2002), Association for Information Systems, Barcelona, Spain, pp. 885 - 890, presented at The 23rd International Conference on Information Systems (ICIS 2002), Barcelona, Spain, 15 December 2002 - 18 December 2002

Chen XX; Pan SL, 2002, 'ERP in China: Towards a bundling strategy of ERP implementation', in Gan R; Chen Y; Huang W (eds.), PROCEEDINGS OF INTERNATIONAL CONFERENCE ON E-BUSINESS (ICEB2002), BEIJING INST TECHNOLOGY PR, PEOPLES R CHINA, BEIJING, pp. 474 - 479, presented at International Conference on E-Business (ICEB2002), PEOPLES R CHINA, BEIJING, 23 May 2002 - 26 May 2002, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000177214600079&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1

Pan SL; Newell S; Huang J; Cheung A, 2001, 'Knowledge Integration as a Key Problem in an ERP Implementation', in Proceedings of the 22nd International Conference on Information Systems (ICIS 2001), Association for Information Systems, New Orleans, Louisiana, USA, pp. 321 - 327, presented at The 22nd International Conference on Information Systems (ICIS 2001), New Orleans, Louisiana, USA, 16 December 2001 - 19 December 2001

Menuhin J; Pan SL; Mcgee J, 2000, 'Generating E-capability: The case of HSBC in the UK', in Proceedings of the 2000 IEEE International Conference on Management of Innovation and Technology:, pp. 629 - 633, http://dx.doi.org/10.1109/ICMIT.2000.916765

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