By Professor Jacobus Cornelis de Ruijter

Journal articles

Hilken T; de Ruyter K; Chylinski M; Mahr D; Keeling DI, 2017, 'Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences', Journal of the Academy of Marketing Science, 45, pp. 884 - 905, http://dx.doi.org/10.1007/s11747-017-0541-x

Mathmann F; Chylinski M; Tory Higgins E; de Ruyter K, 2017, 'Every step counts: When physical movement affects perceived value', Journal of Retailing and Consumer Services, 39, pp. 279 - 285, http://dx.doi.org/10.1016/j.jretconser.2017.08.007

Mathmann F; Higgins ET; Chylinski M; de Ruyter K, 2017, 'When Size Matters: Sensitivity to Missed Opportunity Size Increases With Stronger Assessment', Personality and Social Psychology Bulletin, 43, pp. 1427 - 1439, http://dx.doi.org/10.1177/0146167217717244

Ordenes FV; Ludwig S; De Ruyter K; Grewal D; Wetzels M, 2017, 'Unveiling what is written in the stars: Analyzing explicit, implicit, and discourse patterns of sentiment in social media', Journal of Consumer Research, 43, pp. 875 - 894, http://dx.doi.org/10.1093/jcr/ucw070

Farace S; van Laer T; de Ruyter K; Wetzels M, 2017, 'Assessing the effect of narrative transportation, portrayed action, and photographic style on the likelihood to comment on posted selfies', European Journal of Marketing, 51, pp. 1961 - 1979, http://dx.doi.org/10.1108/EJM-03-2016-0158

Marinova D; de Ruyter K; Huang M-H; Meuter ML; Challagalla G, 2017, 'Getting Smart', Journal of Service Research, 20, pp. 29 - 42, http://dx.doi.org/10.1177/1094670516679273

Rafaeli A; Altman D; Gremler DD; Huang M-H; Grewal D; Iyer B; Parasuraman A; de Ruyter K, 2017, 'The Future of Frontline Research', Journal of Service Research, 20, pp. 91 - 99, http://dx.doi.org/10.1177/1094670516679275

Chylinski M; Mathmann F; de Ruyter K; Higgins T, 2017, 'When Plentiful Platforms Pay Off: Assessment Orientation Moderates the Effect of Assortment Size on Choice Engagement and Product Valuation', Journal of Retailing, 93, pp. 212 - 227, http://dx.doi.org/10.1016/j.jretai.2017.02.001

Ludwig S; van Laer T; de Ruyter K; Friedman M, 2016, 'Untangling a Web of Lies: Exploring Automated Detection of Deception in Computer-Mediated Communication', Journal of Management Information Systems, 33, pp. 511 - 541, http://dx.doi.org/10.1080/07421222.2016.1205927

Kiratli N; Rozemeijer F; Hilken T; de Ruyter K; de Jong A, 2016, 'Climate setting in sourcing teams: Developing a measurement scale for team creativity climate', Journal of Purchasing and Supply Management, 22, pp. 196 - 204, http://dx.doi.org/10.1016/j.pursup.2016.04.006

Cleeren K; Lamey L; Meyer JH; De Ruyter K, 2016, 'How Business Cycles Affect the Healthcare Sector: A Cross-country Investigation', Health Economics (United Kingdom), pp. 787 - 800, http://dx.doi.org/10.1002/hec.3187

Hensen N; Keeling DI; de Ruyter K; Wetzels M; de Jong A, 2016, 'Making SENS: exploring the antecedents and impact of store environmental stewardship climate', Journal of the Academy of Marketing Science, 44, pp. 497 - 515, http://dx.doi.org/10.1007/s11747-015-0446-5

Hensen N; Keeling DI; de Ruyter K; Wetzels M, 2016, 'Me, Myself, and Future Generations: The Role of Affinity and Effectiveness in the Creation of Consumer Environmental Stewardship (CENS)', Psychology and Marketing, 33, pp. 389 - 406, http://dx.doi.org/10.1002/mar.20882

Ludwig S; de Ruyter K, 2016, 'Decoding social media speak: developing a speech act theory research agenda', Journal of Consumer Marketing, 33, pp. 124 - 134, http://dx.doi.org/10.1108/JCM-04-2015-1405

Hofacker CF; de Ruyter K; Lurie NH; Manchanda P; Donaldson J, 2016, 'Gamification and Mobile Marketing Effectiveness', Journal of Interactive Marketing, 34, pp. 25 - 36, http://dx.doi.org/10.1016/j.intmar.2016.03.001

Yu T; Patterson P; de ruyter K, 2015, 'Converting service encounters into cross-selling opportunities: Does faith in supervisor ability help or hinder service-sales ambidexterity?', European Journal of Marketing, 49, pp. 491 - 511, http://dx.doi.org/10.1108/ejm-10-2013-0549

Pelser J; de Ruyter K; Wetzels M; Grewal D; Cox D; van Beuningen J, 2015, 'B2B Channel Partner Programs: Disentangling Indebtedness from Gratitude', Journal of Retailing, http://dx.doi.org/10.1016/j.jretai.2015.05.006

Aguirre E; Mahr D; Grewal D; de Ruitjer K; Wetzels M, 2015, 'Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness', Journal of Retailing, 91, pp. 34 - 49, http://dx.doi.org/10.1016/j.jretai.2014.09.005

Piyathasanan B; Mathies C; Wetzels M; Patterson PG; de Ruijter J, 2015, 'A Hierarchical Model of Virtual Experience and its Influences on Customer Perceived Value and Loyalty', International Journal of Electronic Commerce, 19, pp. 126 - 158, http://www.tandfonline.com/doi/abs/10.1080/10864415.2015.979484

Ludwig S; De Ruyter K; Mahr D; Wetzels M; Brüggen E; De Ruyck T, 2014, 'Take their word for it: The symbolic role of linguistic style matches in user communities', MIS Quarterly: Management Information Systems, 38, pp. 1201 - 1218, http://dx.doi.org/10.25300/misq/2014/38.4.12

Van Laer T; De Ruyter K; Visconti LM; Wetzels M, 2014, 'The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation', Journal of Consumer Research, 40, pp. 797 - 817, http://dx.doi.org/10.1086/673383

Blazevic V; Wiertz C; Cotte J; De Ruyter K; Keeling DI, 2014, 'GOSIP in cyberspace: Conceptualization and scale development for general online social interaction propensity', Journal of Interactive Marketing, 28, pp. 87 - 100, http://dx.doi.org/10.1016/j.intmar.2013.09.003

De Ruijter J; Broere L; Mulder MF; Van Der Ploeg AT; Rubio-Gozalbo ME; Wortmann SB; Visser G; Wijburg FA, 2014, 'Growth in patients with mucopolysaccharidosis type III (Sanfilippo disease)', Journal of Inherited Metabolic Disease, 37, pp. 447 - 454, http://dx.doi.org/10.1007/s10545-013-9658-3

Motyka S; Grewal D; Puccinelli NM; Roggeveen AL; Avnet T; Daryanto A; de Ruyter K; Wetzels M, 2014, 'Regulatory fit: A meta-analytic synthesis', Journal of Consumer Psychology, 24, pp. 394 - 410, http://dx.doi.org/10.1016/j.jcps.2013.11.004

Blonska A; Storey C; Rozemeijer F; Wetzels M; de Ruyter K, 2013, 'Decomposing the effect of supplier development on relationship benefits: The role of relational capital', Industrial Marketing Management, 42, pp. 1295 - 1306, http://dx.doi.org/10.1016/j.indmarman.2013.06.007

Keeling DI; Daryanto A; de Ruyter K; Wetzels M, 2013, 'Take it or leave it: Using regulatory fit theory to understand reward redemption in channel reward programs', Industrial Marketing Management, 42, pp. 1345 - 1356, http://dx.doi.org/10.1016/j.indmarman.2013.07.005

Vock M; van Dolen W; de Ruyter K, 2013, 'Understanding Willingness to Pay for Social Network Sites', Journal of Service Research, 16, pp. 311 - 325, http://dx.doi.org/10.1177/1094670512472729

van Laer T; de Ruyter K; Cox D, 2013, 'A Walk in Customers' Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts', Journal of Interactive Marketing, 27, pp. 14 - 27, http://dx.doi.org/10.1016/j.intmar.2012.09.002

Weinberg BD; de Ruyter K; Dellarocas C; Buck M; Keeling DI, 2013, 'Destination social business: Exploring an organization's journey with social media, collaborative community and expressive individuality', Journal of Interactive Marketing, 27, pp. 299 - 310, http://dx.doi.org/10.1016/j.intmar.2013.09.006

Ludwig S; De Ruyter K; Friedman M; Brüggen EC; Wetzels M; Pfann G, 2013, 'More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates', Journal of Marketing, 77, pp. 87 - 103, http://dx.doi.org/10.1509/jm.11.0560

Yu T; Patterson PG; de Ruyter K, 2013, 'Achieving Servcie-Sales Ambidexterity', Journal of Service Research, 16, pp. 52 - 66, http://dx.doi.org/10.1177/1094670512453878

Van Laer T; De Ruyter K; Wetzels M, 2012, 'Effects of narrative transportation on persuasion: A meta-analysis', Advances in Consumer Research, 40, pp. 579 - 581

Klesse AK; Goukens C; Geyskens K; de Ruyter K, 2012, 'Repeated exposure to the thin ideal and implications for the self: Two weight loss program studies', International Journal of Research in Marketing, 29, pp. 355 - 362, http://dx.doi.org/10.1016/j.ijresmar.2012.06.003

Schepers J; Falk T; De Ruyter K; De Jong A; Hammerschmidt M, 2012, 'Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?', Journal of Marketing, 76, pp. 1 - 20, http://dx.doi.org/10.1509/jm.11.0112

Breugelmans E; Köhler CF; Dellaert BGC; de Ruyter K, 2012, 'Promoting Interactive Decision Aids on Retail Websites: A Message Framing Perspective with New versus Traditional Focal Actions', Journal of Retailing, 88, pp. 226 - 235, http://dx.doi.org/10.1016/j.jretai.2011.10.003

van Dolen WM; de Cremer D; de Ruyter K, 2012, 'Consumer Cynicism toward Collective Buying: The Interplay of Others' Outcomes, Social Value Orientation, and Mood', Psychology and Marketing, 29, pp. 306 - 321, http://dx.doi.org/10.1002/mar.20523

van Birgelen M; Dellaert BGC; de Ruyter K, 2012, 'Communication channel consideration for in-home services: The moderating role of customer participation', Journal of Service Management, 23, pp. 216 - 252, http://dx.doi.org/10.1108/09564231211226123

Jasmand C; Blazevic V; De Ruyter K, 2012, 'Generating sales while providing service: A study of customer service representatives' ambidextrous behavior', Journal of Marketing, 76, pp. 20 - 37, http://dx.doi.org/10.1509/jm.10.0448

Schepers J; de Jong A; de Ruyter K; Wetzels M, 2011, 'Fields of gold: Perceived efficacy in virtual teams of field service employees', Journal of Service Research, 14, pp. 372 - 389, http://dx.doi.org/10.1177/1094670511412354

Belei N; Noteborn G; De Ruyter K, 2011, 'It's a brand new world: Teaching brand management in virtual environments', Journal of Brand Management, 18, pp. 611 - 623, http://dx.doi.org/10.1057/bm.2011.6

Brüggen E; Wetzels M; de Ruyter K; Schillewaert N, 2011, 'Individual differences in motivation to participate in online panels: The effect on reponse rate and reponse quality perceptions', International Journal of Market Research, 53

Köhler CF; Rohm AJ; De Ruyter K; Wetzels M, 2011, 'Return on interactivity: The impact of online agents on newcomer adjustment', Journal of Marketing, 75, pp. 93 - 108, http://dx.doi.org/10.1509/jmkg.75.2.93

Streukens S; van Hoesel S; de Ruyter K, 2011, 'Return on marketing investments in B2B customer relationships: A decision-making and optimization approach', Industrial Marketing Management, 40, pp. 149 - 161, http://dx.doi.org/10.1016/j.indmarman.2010.06.002

Van laer T; de Ruyter K, 2011, 'In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts', International Journal of Research in Marketing, 27, pp. 164 - 174, http://dx.doi.org/10.1016/j.ijresmar.2009.12.010

Scheepers J; De jong A; Wetzels M; de Ruyter K, 2011, 'Psychological safety and social support in groupware adoption: A multi-level assessment in education.', Computers and Education, 51, pp. 757 - 775

Van B; Wetzels M; de Ruyter K, 2011, 'The power of self-efficacy change during service provision: Making your customers feel better about themselves pays off', Journal of Service Research, 14, pp. 108 - 125

de Ruyter K, 2010, 'Focus versus nominal group interviews: A comparative analysis', Journal of Knowledge Management, 14, pp. 44 - 50, http://dx.doi.org/10.1108/02634509610131153

Libai B; Bolton R; Bugel M; de Ruyter K; Gotz O; Risselada H; Stephen A, 2010, 'Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research', Journal of Service Research, 13, pp. 267 - 282, http://dx.doi.org/10.1177/1094670510375600

Daryanto A; de Ruyter K; Wetzels M, 2010, 'Getting a Discount or Sharing the Cost: The Influence of Regulatory Fit on Consumer Response to Service Pricing Schemes', Journal of Service Research, 13, pp. 153 - 167

Daryanto A; de Ruyter K; Wetzels M; Patterson PG, 2010, 'Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting', Journal of the Academy of Marketing Science, 38, pp. 604 - 616, http://dx.doi.org/10.1007/s11747-009-0165-x

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