By Professor Shan Pan

Journal articles

Sitoh K; Pan SL; Yu C-Y, 2014, 'Erratum to “Business Model and Tactical Choices in IT-enabled Product Creation: Interplay of Effectuation and Causation Processes” [May 14 213-224]', IEEE Transactions on Engineering Management, 61, pp. 557 - 557, http://dx.doi.org/10.1109/tem.2014.2329351

pan S, 2014, 'Erratum: Business model and tactical choices in it-enabled product creation: Interplay of effectuation and causation processes (IEEE Transactions on Engineering Management (2014) 61:2 (213-224))', IEEE Transactions on Engineering Management, 61, pp. 557 - 557, http://dx.doi.org/10.1109/TEM.2014.2329351

Huang J; Newell S; Huang J; Pan SL, 2014, 'Site-shifting as the source of ambidexterity: Empirical insights from the field of ticketing', The Journal of Strategic Information Systems, 23, pp. 29 - 44, http://dx.doi.org/10.1016/j.jsis.2014.01.001

Tan FTC; Pan SL; Zuo M, 2014, 'The role of organisational interdependencies and asset orchestration in business integration: A case study of M.com', International Journal of Information Management, 34, pp. 780 - 784, http://dx.doi.org/10.1016/j.ijinfomgt.2014.07.004

Ravishankar MN; Pan SL, 2013, 'Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center', International Journal of Information Management, 33, pp. 147 - 159, http://dx.doi.org/10.1016/j.ijinfomgt.2012.08.003

Du WD; Pan SL; Zuo M, 2013, 'How to balance sustainability and profitability in technology organizations: An ambidextrous perspective', IEEE Transactions on Engineering Management, 60, pp. 366 - 385, http://dx.doi.org/10.1109/TEM.2012.2206113

Ravishankar MN; Pan SL; Myers MD, 2013, 'Information technology offshoring in India: A postcolonial perspective', European Journal of Information Systems, 22, pp. 387 - 402, http://dx.doi.org/10.1057/ejis.2012.32

Chen J; Ouyang TH; Pan SL, 2013, 'The role of feedback in changing organizational routine: A case study of Haier, China', International Journal of Information Management, 33, pp. 971 - 974, http://dx.doi.org/10.1016/j.ijinfomgt.2013.09.002

Du W; Pan SL, 2013, 'Boundary Spanning by Design: Toward Aligning Boundary-Spanning Capacity and Strategy in IT Outsourcing', IEEE Transactions on Engineering Management, 60, pp. 59 - 76, http://dx.doi.org/10.1109/TEM.2012.2206114

Goh JC-L; Pan SL; Zuo M, 2013, 'Developing the Agile IS Development Practices in Large-Scale IT Projects: The Trust-Mediated Organizational Controls and IT Project Team Capabilities Perspectives', Journal of the Association for Information Systems, 14, pp. 722 - 756, http://search.proquest.com/docview/1477881060?accountid=12763

Pan SL; Xu CY, 2013, 'Introduction', Information and Management, 50, pp. 607 - 608, http://dx.doi.org/10.1016/j.im.2013.08.001

Teoh SY; Wickramasinghe N; Pan SL, 2012, 'A bricolage perspective on healthcare information systems design: An improvisation model', Data Base for Advances in Information Systems, 43, pp. 47 - 61, http://dx.doi.org/10.1145/2351848.2351852

Teoh SY; Pan SL; Ramchand AM, 2012, 'Resource management activities in healthcare information systems: A process perspective', Information Systems Frontiers, 14, pp. 585 - 600, http://dx.doi.org/10.1007/s10796-010-9280-y

Ramchand A; Pan SL, 2012, 'The co-evolution of communities of practice and knowledge management in organizations', Data Base for Advances in Information Systems, 43, pp. 8 - 23, http://dx.doi.org/10.1145/2139011.2139013

Lim ETK; Tan CW; Cyr D; Pan SL; Xiao B, 2012, 'Advancing public trust relationships in electronic government: The Singapore E-Filing journey', Information Systems Research, 23, pp. 1110 - 1130, http://dx.doi.org/10.1287/isre.1110.0386

Huang PY; Ouyang TH; Pan SL; Chou TC, 2012, 'The role of IT in achieving operational agility: A case study of Haier, China', International Journal of Information Management, 32, pp. 294 - 298, http://dx.doi.org/10.1016/j.ijinfomgt.2012.02.001

Pan SL; Pan G; Leidner DE, 2012, 'Crisis Response Information Networks', Journal of the Association for Information Systems, 13, pp. 31 - 56

Pan SL; Tan B, 2011, 'Demystifying case research: A structured-pragmatic-situational (SPS) approach to conducting case studies', Information and Organization, 21, pp. 161 - 176, http://dx.doi.org/10.1016/j.infoandorg.2011.07.001

Pan G; Pan SL, 2011, 'Transition to IS project de-escalation: An exploration into management executives influence behaviors', IEEE Transactions on Engineering Management, 58, pp. 109 - 123, http://dx.doi.org/10.1109/TEM.2010.2048908

Ravishankar MN; Pan SL; Leidner DE, 2011, 'Examining the strategic alignment and implementation success of a KMS: A subculture-based multilevel analysis', Information Systems Research, 22, pp. 39 - 59, http://dx.doi.org/10.1287/isre.1080.0214

Chan CML; Hackney R; Pan SL; Chou TC, 2011, 'Managing e-Government system implementation: A resource enactment perspective', European Journal of Information Systems, 20, pp. 529 - 541, http://dx.doi.org/10.1057/ejis.2011.19

Tan BCC; Pan SL; Hackney R, 2010, 'The strategic implications of web technologies: A process model of how web technologies enhance organizational performance', IEEE Transactions on Engineering Management, 57, pp. 181 - 197, http://dx.doi.org/10.1109/TEM.2009.2023130

Leidner DE; Pan G; Pan SL, 2009, 'The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters', Journal of Strategic Information Systems, 18, pp. 80 - 99, http://dx.doi.org/10.1016/j.jsis.2009.05.001

Chen AJ; Pan SL; Zhang J; Huang WW; Zhu S, 2009, 'Managing e-government implementation in China: A process perspective', Information and Management, 46, pp. 203 - 212, http://dx.doi.org/10.1016/j.im.2009.02.002

Yen Teoh S; Pan SL, 2009, 'Customer-centric relationship management system development: A generative knowledge integration perspective', Journal of Systems and Information Technology, 11, pp. 4 - 23, http://dx.doi.org/10.1108/13287260910932386

Pan G; Pan SL; Newman M, 2009, 'Managing information technology project escalation and de-escalation: An approach-avoidance perspective', IEEE Transactions on Engineering Management, 56, pp. 76 - 94, http://dx.doi.org/10.1109/TEM.2008.922638

Teoh SY; Pan SL, 2008, 'Understanding the influences of social integration in enterprise systems use', Journal of Enterprise Information Management, 21, pp. 493 - 511, http://dx.doi.org/10.1108/17410390810904256

Chan CML; Pan SL, 2008, 'User engagement in e-government systems implementation: A comparative case study of two Singaporean e-government initiatives', Journal of Strategic Information Systems, 17, pp. 124 - 139, http://dx.doi.org/10.1016/j.jsis.2007.12.003

Chan CML; Lau YM; Pan SL, 2008, 'E-government implementation: A macro analysis of Singapore's e-government initiatives', Government Information Quarterly, 25, pp. 239 - 255, http://dx.doi.org/10.1016/j.giq.2006.04.011

Pan SL; Pan G; Devadoss PR, 2008, 'Managing emerging technology and organizational transformation: An acculturative analysis', Information and Management, 45, pp. 153 - 163, http://dx.doi.org/10.1016/j.im.2007.11.003

Pan G; Hackney R; Pan SL, 2008, 'Information Systems implementation failure: Insights from prism', International Journal of Information Management, 28, pp. 259 - 269, http://dx.doi.org/10.1016/j.ijinfomgt.2007.07.001

Chua AL; Pan SL, 2008, 'Knowledge transfer and organizational learning in IS offshore sourcing', Omega, 36, pp. 267 - 281, http://dx.doi.org/10.1016/j.omega.2006.06.008

Ravishankar MN; Pan SL, 2008, 'The influence of organizational identification on organizational knowledge management (KM)', Omega, 36, pp. 221 - 234, http://dx.doi.org/10.1016/j.omega.2006.06.006

Oshri I; Newell S; Pan SL, 2007, 'Implementing component reuse strategy in complex products environments', Communications of the ACM, 50, pp. 63 - 67, http://dx.doi.org/10.1145/1323688.1323696

Pan G; Pan SL; Newman M, 2007, 'Information systems project post-mortems: Insights from an attribution perspective', Journal of the American Society for Information Science and Technology, 58, pp. 2255 - 2268, http://dx.doi.org/10.1002/asi.20693

Pan SL; Pan G; Chen AJW; Hsieh MH, 2007, 'The dynamics of implementing and managing modularity of organizational routines during capability development: Insights from a process model', IEEE Transactions on Engineering Management, 54, pp. 800 - 813, http://dx.doi.org/10.1109/TEM.2007.906854

Pan SL; Tan BCC; Huang J; Poulsen B, 2007, 'The Development Paths of Non-Strategic Capabilities', European Management Journal, 25, pp. 344 - 358, http://dx.doi.org/10.1016/j.emj.2007.07.007

Lim ETK; Tan C-W; Pan S-L, 2007, 'E-Government Implementation', International Journal of Electronic Government Research, 3, pp. 1 - 28, http://dx.doi.org/10.4018/jegr.2007040101

Kim HJ; Pan G; Pan SL, 2007, 'Managing IT-enabled transformation in the public sector: A case study on e-government in South Korea', Government Information Quarterly, 24, pp. 338 - 352, http://dx.doi.org/10.1016/j.giq.2006.09.007

Pan SL; Newell S; Huang J; Galliers RD, 2007, 'Overcoming knowledge management challenges during ERP implementation: The need to integrate and share different types of knowledge', Journal of the American Society for Information Science and Technology, 58, pp. 404 - 419, http://dx.doi.org/10.1002/asi.20523

Bhandar M; Pan SL; Tan BCY, 2007, 'Towards understanding the roles of social capital in knowledge integration: A case study of a collaborative information systems project', Journal of the American Society for Information Science and Technology, 58, pp. 263 - 274, http://dx.doi.org/10.1002/asi.20493

Lim ETK; Tan CW; Pan SL, 2007, 'E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management', International Journal of Electronic Government Research, 3, pp. 1 - 28, http://dx.doi.org/10.5465/AMR.1991.4279496

Devadoss P; Pan SL, 2007, 'Enterprise Systems Use: Towards a Structurational Analysis of Enterprise Systems Induced Organizational Transformation', Communications of the Association for Information Systems, 19, pp. 352 - 385, http://aisel.aisnet.org/cais/vol19/iss1/17

Luthra P; Pan SL, 2007, 'Knowledge Management Project Challenges: An Institutional Perspective', Journal of Asian Business, 22, pp. 235 - 248, http://ink.library.smu.edu.sg/lkcsb_research/1486/

Tan C-W; Pan SL; Lim ETK, 2007, 'Managing Stakeholder Interests in E-Government Implementation: Lessons Learned from a Singapore E-Government Project', International Journal of Electronic Government Research, 3, pp. 61 - 84, http://search.proquest.com/docview/222734820?accountid=12763

Teo TSH; Devadoss P; Pan SL, 2006, 'Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore', Decision Support Systems, 42, pp. 1613 - 1627, http://dx.doi.org/10.1016/j.dss.2006.01.007

Kim HW; Pan SL, 2006, 'Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)', Data Base for Advances in Information Systems, 37, pp. 59 - 76, http://dl.acm.org/citation.cfm?id=1120506

Pan G; Pan SL, 2006, 'Examining the coalition dynamics affecting IS project abandonment decision-making', Decision Support Systems, 42, pp. 639 - 655, http://dx.doi.org/10.1016/j.dss.2005.03.001

Pan SL; Pan GSC; Newman M; Flynn D, 2006, 'Escalation and de-escalation of commitment to information systems projects: Insights from a project evaluation model', European Journal of Operational Research, 173, pp. 1139 - 1160, http://dx.doi.org/10.1016/j.ejor.2005.07.009

Oshri I; Pan SL; Newell S, 2006, 'Managing Trade-offs and Tensions between Knowledge Management Initiatives and Expertise Development Practices', Management Learning, 37, pp. 63 - 82, http://dx.doi.org/10.1177/1350507606060982

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