By Professor Shan Pan

Journal articles

Pan G; Pan SL; Newman M; Flynn D, 2006, 'Escalation and de-escalation of commitment: A commitment transformation analysis of an e-government project', Information Systems Journal, 16, pp. 3 - 21, http://dx.doi.org/10.1111/j.1365-2575.2006.00209.x

Chou TC; Chen JR; Pan SL, 2006, 'The impacts of social capital on information technology outsourcing decisions: A case study of a Taiwanese high-tech firm', International Journal of Information Management, 26, pp. 249 - 256, http://dx.doi.org/10.1016/j.ijinfomgt.2006.02.002

Pan S; Pan G; Hsieh MH, 2006, 'A dual-level analysis of the capability development process: A case study of TT&T', Journal of the American Society for Information Science and Technology, 57, pp. 1814 - 1829, http://dx.doi.org/10.1002/asi.20384

Pan SL; Tan C-W; Lim ETK, 2006, 'Customer relationship management (CRM) in e-government: a relational perspective', Decision Support Systems, 42, pp. 237 - 250, http://dx.doi.org/10.1016/j.dss.2004.12.001

Pan SL; Pan G, 2006, 'Customer-Centric IS Application Development: Lessons From a Case of Developing an Online Auction Site', Communications of the Association for Information Systems, 18, pp. 395 - 412, http://aisel.aisnet.org/cais/vol18/iss1/18

Setiono R; Pan SL; Hsieh M-H; Azcarraga A, 2006, 'Knowledge acquisition and revision using neural networks: an application to a cross-national study of brand image perception', Journal of the Operational Research Society, 57, pp. 231 - 240, http://dx.doi.org/10.1057/palgrave.jors.2602006

Setiono R; Pan SL; Hsieh MH; Azcarraga AP, 2005, 'Separating core and noncore knowledge: An application of neural network rule extraction to a cross-national study of brand image perception', IEEE TRANSACTIONS ON SYSTEMS MAN AND CYBERNETICS PART C-APPLICATIONS AND REVIEWS, 35, pp. 465 - 475, http://dx.doi.org/10.1109/TSMCC.2004.843201

Tan CW; Pan SL; Lim ETK; Chan CML, 2005, 'Managing knowledge conflicts in an interorganizational project: A case study of the infocomm development authority of Singapore', Journal of the American Society for Information Science and Technology, 56, pp. 1187 - 1199, http://dx.doi.org/10.1002/asi.20222

Devadoss PR; Pan SL; Singh S, 2005, 'Managing knowledge integration in a national health-care crisis: Lessons learned from combating SARS in singapore', IEEE Transactions on Information Technology in Biomedicine, 9, pp. 266 - 275, http://dx.doi.org/10.1109/TITB.2005.847160

Tan CW; Pan SL; Lim ETK, 2005, 'Managing stakeholder interests in e-government implementation: Lessons learned from a Singapore e-government project', Journal of Global Information Management, 13, pp. 31 - 53, http://dx.doi.org/10.4018/jgim.2005010102

Lim ETK; Pan SL; Tan CW, 2005, 'Managing user acceptance towards enterprise resource planning (ERP) systems - Understanding the dissonance between user expectations and managerial policies', European Journal of Information Systems, 14, pp. 135 - 139, http://dx.doi.org/10.1057/palgrave.ejis.3000531

Pan SL; Tan CW, 2005, 'The roles of enterprise systems in e-initiative implementation: A case study of PowerCo', International Journal of Information Management, 25, pp. 241 - 251, http://dx.doi.org/10.1016/j.ijinfomgt.2004.12.009

Setiono R; Pan SL; Hsieh M-H; Azcarraga A, 2005, 'Automatic knowledge extraction from survey data: learning M-of-N constructs using a hybrid approach', Journal of the Operational Research Society, 56, pp. 3 - 14, http://dx.doi.org/10.1057/palgrave.jors.2601807

Pan SL, 2005, 'Customer Perspective of CRM Systems: A Focus Group Study', International Journal of Enterprise Information Systems, 1, pp. 65 - 88, http://dx.doi.org/10.4018/jeis.2005010105

Pan S; Pan SL; Pan G; Devadoss PR, 2005, 'E-Government Capabilities and Crisis Management: Lessons from Combating SARS in Singapore', MIS Quarterly Executive, 4, pp. 385 - 397, http://workspace.unpan.org/sites/internet/Documents/S3SG05%20E-Government%20Capabilities%20and%20Crisis%20Management%20-%20Lessons%20from%20Combating%20SARS%20in%20Singapore.pdf

Azcarraga AP; Hsieh M-H; Pan SL; Setiono R, 2005, 'Extracting Salient Dimensions for Automatic SOM Labeling', IEEE Transactions on Systems, Man, and Cybernetics - Part C: Applications and Reviews, 35, pp. 595 - 600, http://dx.doi.org/10.1109/TSMCC.2004.843177

Setiono R; Pan SL; Hsieh M-H; Azcarraga AP, 2005, 'Separating Core and Noncore Knowledge: An Application of Neural Network Rule Extraction to a Cross-National Study of Brand Image Perception', IEEE Transactions on Systems, Man, and Cybernetics - Part C: Applications and Reviews, 35, pp. 465 - 475, http://dx.doi.org/10.1109/TSMCC.2004.843201

Oshri I; Pan SL; Newell S, 2005, 'Trade-offs between knowledge exploitation and exploration activities', Knowledge Management Research and Practice, 3, pp. 10 - 23, http://dx.doi.org/10.1057/palgrave.kmrp.8500042

Mayasandra N RS; Pan SL, 2004, 'Knowledge management initiatives in a global IT outsourcing company: A case study of infosys technologies', Journal of Information and Knowledge Management, 3, pp. 81 - 96, http://dx.doi.org/10.1142/S0219649204000675

Hsieh M-H; Pan SL; Setiono R, 2004, 'Product-, Corporate-, and Country-Image Dimensions and Purchase Behavior: A Multicountry Analysis', Journal of the Academy of Marketing Science, 32, pp. 251 - 270, http://dx.doi.org/10.1177/0092070304264262

Pan GSC; Pan SL; Flynn D, 2004, 'De-escalation of commitment to information systems projects: A process perspective', Journal of Strategic Information Systems, 13, pp. 247 - 270, http://dx.doi.org/10.1016/j.jsis.2004.08.001

Devadoss PR; Pan SL, 2004, 'Leveraging eGovernment Infastructure for Crisis Management: Lessons from Managing SARS Outbreak in Singapore', Journal of Information Technology Theory and Application (JITTA), 6, pp. 25 - 40, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1113&context=jitta

Pan SL; Lee JN, 2003, 'Using e-CRM for a unified view of the customer', Communications of the ACM, 46, pp. 95 - 99, http://dx.doi.org/10.1145/641205.641212

Pan SL; Leidner DE, 2003, 'Bridging communities of practice with information technology in pursuit of global knowledge sharing', Journal of Strategic Information Systems, 12, pp. 71 - 88, http://dx.doi.org/10.1016/S0963-8687(02)00023-9

Huang JC; Newell S; Galliers RD; Pan SL, 2003, 'Dangerous liaisons? Component-based development and organizational subcultures', IEEE Transactions on Engineering Management, 50, pp. 89 - 99, http://dx.doi.org/10.1109/TEM.2002.808297

Devadoss PR; Pan SL; Huang JC, 2003, 'Structurational analysis of e-government initiatives: A case study of SCO', Decision Support Systems, 34, pp. 253 - 269, http://dx.doi.org/10.1016/S0167-9236(02)00120-3

Newell S; Huang JC; Galliers RD; Pan SL, 2003, 'Implementing enterprise resource planning and knowledge management systems in tandem: Fostering efficiency and innovation complementarity', Information and Organization, 13, pp. 25 - 52, http://dx.doi.org/10.1016/S1471-7727(02)00007-6

Tan CW; Pan SL, 2003, 'Managing e-transformation in the public sector: An e-government study of the inland revenue authority of Singapore (IRAS)', European Journal of Information Systems, 12, pp. 269 - 281, http://dx.doi.org/10.1057/palgrave.ejis.3000479

Newell S; Pan SL; Galliers RD; Huang JC, 2001, 'The Myth of the Boundaryless Organization', Communications of the ACM, 44, pp. 74 - 76, http://dx.doi.org/10.1145/501317.501350

Kubo I; Saka A; Pan SL, 2001, 'Behind the scenes of knowledge sharing in a Japanese bank', Human Resource Development International, 4, pp. 465 - 485, http://dx.doi.org/10.1080/13678860010025418

Pan SL; Hsieh MH; Chen H, 2001, 'Knowledge sharing through intranet-based learning: A case study of an online learning center', Journal of Organizational Computing and Electronic Commerce, 11, pp. 179 - 195, http://dx.doi.org/10.1207/S15327744JOCE1103_03

Newell S; Pan SL; Galliers RD; Huang JC, 2001, 'The myth of the boundaryless organization: Technology does not make cultural and business boundaries disappear simply because it exists', Communications of the ACM, 44, pp. 74 - 76, http://dx.doi.org/10.1145/501317.501350

Huang JC; Newell S; Pan SL; Poulson B, 2001, 'ERP Systems Implementation: a Knowledge-focused Perspective', Journal of Decision Systems, 10, pp. 99 - 117, http://dx.doi.org/10.3166/jds.10.99-117

Huang JC; Newell S; Pan S-L, 2001, 'The process of global knowledge integration: A case study of a multinational investment bank's Y2K program', European Journal of Information Systems, 10, pp. 161 - 174, http://dx.doi.org/10.1057/palgrave.ejis.3000402

Pan SL; Scarbrough H, 1999, 'Knowledge management in practice: An exploratory case study', Technology Analysis and Strategic Management, 11, pp. 359 - 374, http://dx.doi.org/10.1080/095373299107401

Pan SL; Scarbrough H, 1998, 'A Socio-Technical View of Knowledge Sharing at Buckman Laboratories', Journal of Knowledge Management, 2, pp. 55 - 66, http://dx.doi.org/10.1108/EUM0000000004607

Conference Papers

Oo Tha KK; Pan S; Mysore Seshadrinath S, 2022, 'Mobile Money Affordances: Enabling the Way for Financial Inclusion', in ECIS 2022 Research Papers, Timisoara, Romania, pp. 1530 - 1530, presented at European Conference on Information Systems, Timisoara, Romania, 18 June 2022 - 24 June 2022, https://aisel.aisnet.org/ecis2022_rp/97/

Haeusler MH; Butler A; Gardner N; Sepasgozar S; Pan S, 2021, 'Wasted... again: Or how to understand waste as a data problem and aiming to address the reduction of waste as a computational challenge', in Projections - Proceedings of the 26th International Conference of the Association for Computer-Aided Architectural Design Research in Asia, CAADRIA 2021, Hong Kong, pp. 371 - 380, presented at CAADRIA 2021, Hong Kong, 29 March 2021

Dias M; Pan S; Tim Y; Land L, 2020, 'Digital imprinting: The role of history in digital strategising at a predigital organisation', in Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, presented at 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, 20 June 2020 - 24 June 2020, https://aisel.aisnet.org/pacis2020/67/

Dias M; Pan S; Tim Y, 2019, 'Knowledge Embodiment of Human and Machine Interactions: Robotic Process Automation at the Finland Government', in Proceedings of the 27th European Conference on Information Systems (ECIS2019), Association for Information Systems (AIS), Stockholm and Uppsala, Sweden, pp. 11 - 11, presented at The 27th European Conference on Information Systems (ECIS 2019), Stockholm and Uppsala, Sweden, 08 June 2019 - 14 June 2019, https://aisel.aisnet.org/ecis2019_rip/18/

Tim Y; Pan SL; Ouyang T, 2018, 'Museum in the Age of Digital Transformation', in Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Association for Information Systems (AIS), Yokohama, Japan, presented at The 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Yokohama, Japan, 26 June 2018 - 28 June 2018, https://aisel.aisnet.org/pacis2018/102/

Tim Y; Pan SL; Cui L, 2018, 'Alibaba’s Digital Enablement Strategies in Rural China', in ICIS 2017: Transforming Society with Digital Innovation

Tim Y; Pan SL; Cui L, 2018, 'Alibaba’s Digital Enablement Strategies in Rural China', in ICIS 2017: Transforming Society with Digital Innovation

Tim Y; Pan SL; Cui L, 2017, 'Alibaba’s Digital Enablement Strategies in Rural China', in Proceedings of the 38th International Conference on Information Systems (ICIS2017), Association for Information Systems, Seoul, South Korea, presented at The 38th International Conference on Information Systems (ICIS2017), Seoul, South Korea, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/PracticeOriented/Presentations/6/

Oo Tha K; Pan SL; Mysore Seshadrinath S, 2017, 'Exploring Social Media Affordances in Natural Disaster: Case Study of 2015 Myanmar Flood', in Proceedings of the 28th Australasian Conference on Information Systems (ACIS 2017), Hobart, Tasmania, Australia, presented at The 28th Australasian Conference on Information Systems (ACIS 2017), Hobart, Tasmania, Australia, 04 December 2017 - 06 December 2017, https://www.acis2017.org/program/conference-program/conference-proceeding/

Yue L; Pan SL; Tan B, 2017, 'The Social Implications of Information Systems: Case Studies of Digitally-Enabled Social Innovation', in Proceedings of the 21st Pacific Asia Conference on Information Systems (PACIS 2017), Association for Information Systems, Langkawi, Malaysia, presented at The 21st Pacific Asia Conference on Information Systems (PACIS 2017), Langkawi, Malaysia, 16 July 2017 - 20 July 2017, http://aisel.aisnet.org/pacis2017/276

Tan FT; Pan SL; Liu JY, 2016, 'Towards a Self-Organizing Digital Business Ecosystem: Examining IT-Enabled Boundary Spanning Practice of China’s LeEco', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, 10 December 2016 - 14 December 2016, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1182&context=icis2016

Tan FT; Pan SL; Cui LL, 2016, 'IT-Enabled Social Innovation in China’s Taobao Villages: The Role of Netrepreneurs', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, 10 December 2016 - 14 December 2016, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1251&context=icis2016

Leong CL; Pan SL, 2016, 'Digital Entrepreneurship of Born Digital and Grown Digital Firms: Comparing the Effectuation Process of Yihaodian and Suning', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, 11 November 2016 - 14 December 2016, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1115&context=icis2016

Leong CL; Pan S; Zhu K; Cui L, 2016, 'Digitally Enabled Grassroots Enterpreneurship for Rural Development', in Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, presented at The 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, 27 June 2016 - 01 July 2016

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