By Professor Jacobus Cornelis de Ruijter

Journal articles

De Ruijter J; Broere L; Mulder MF; Van Der Ploeg AT; Rubio-Gozalbo ME; Wortmann SB; Visser G; Wijburg FA, 2014, 'Growth in patients with mucopolysaccharidosis type III (Sanfilippo disease)', Journal of Inherited Metabolic Disease, 37, pp. 447 - 454, http://dx.doi.org/10.1007/s10545-013-9658-3

Motyka S; Grewal D; Puccinelli NM; Roggeveen AL; Avnet T; Daryanto A; de Ruyter K; Wetzels M, 2014, 'Regulatory fit: A meta-analytic synthesis', Journal of Consumer Psychology, 24, pp. 394 - 410, http://dx.doi.org/10.1016/j.jcps.2013.11.004

Blonska A; Storey C; Rozemeijer F; Wetzels M; de Ruyter K, 2013, 'Decomposing the effect of supplier development on relationship benefits: The role of relational capital', Industrial Marketing Management, 42, pp. 1295 - 1306, http://dx.doi.org/10.1016/j.indmarman.2013.06.007

Keeling DI; Daryanto A; de Ruyter K; Wetzels M, 2013, 'Take it or leave it: Using regulatory fit theory to understand reward redemption in channel reward programs', Industrial Marketing Management, 42, pp. 1345 - 1356, http://dx.doi.org/10.1016/j.indmarman.2013.07.005

Vock M; van Dolen W; de Ruyter K, 2013, 'Understanding Willingness to Pay for Social Network Sites', Journal of Service Research, 16, pp. 311 - 325, http://dx.doi.org/10.1177/1094670512472729

van Laer T; de Ruyter K; Cox D, 2013, 'A Walk in Customers' Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts', Journal of Interactive Marketing, 27, pp. 14 - 27, http://dx.doi.org/10.1016/j.intmar.2012.09.002

Weinberg BD; de Ruyter K; Dellarocas C; Buck M; Keeling DI, 2013, 'Destination social business: Exploring an organization's journey with social media, collaborative community and expressive individuality', Journal of Interactive Marketing, 27, pp. 299 - 310, http://dx.doi.org/10.1016/j.intmar.2013.09.006

Ludwig S; De Ruyter K; Friedman M; Brüggen EC; Wetzels M; Pfann G, 2013, 'More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates', Journal of Marketing, 77, pp. 87 - 103, http://dx.doi.org/10.1509/jm.11.0560

Yu T; Patterson PG; de Ruyter K, 2013, 'Achieving Servcie-Sales Ambidexterity', Journal of Service Research, 16, pp. 52 - 66, http://dx.doi.org/10.1177/1094670512453878

Van Laer T; De Ruyter K; Wetzels M, 2012, 'Effects of narrative transportation on persuasion: A meta-analysis', Advances in Consumer Research, 40, pp. 579 - 581

Klesse AK; Goukens C; Geyskens K; de Ruyter K, 2012, 'Repeated exposure to the thin ideal and implications for the self: Two weight loss program studies', International Journal of Research in Marketing, 29, pp. 355 - 362, http://dx.doi.org/10.1016/j.ijresmar.2012.06.003

Schepers J; Falk T; De Ruyter K; De Jong A; Hammerschmidt M, 2012, 'Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?', Journal of Marketing, 76, pp. 1 - 20, http://dx.doi.org/10.1509/jm.11.0112

Breugelmans E; Köhler CF; Dellaert BGC; de Ruyter K, 2012, 'Promoting Interactive Decision Aids on Retail Websites: A Message Framing Perspective with New versus Traditional Focal Actions', Journal of Retailing, 88, pp. 226 - 235, http://dx.doi.org/10.1016/j.jretai.2011.10.003

van Dolen WM; de Cremer D; de Ruyter K, 2012, 'Consumer Cynicism toward Collective Buying: The Interplay of Others' Outcomes, Social Value Orientation, and Mood', Psychology and Marketing, 29, pp. 306 - 321, http://dx.doi.org/10.1002/mar.20523

van Birgelen M; Dellaert BGC; de Ruyter K, 2012, 'Communication channel consideration for in-home services: The moderating role of customer participation', Journal of Service Management, 23, pp. 216 - 252, http://dx.doi.org/10.1108/09564231211226123

Jasmand C; Blazevic V; De Ruyter K, 2012, 'Generating sales while providing service: A study of customer service representatives' ambidextrous behavior', Journal of Marketing, 76, pp. 20 - 37, http://dx.doi.org/10.1509/jm.10.0448

Schepers J; de Jong A; de Ruyter K; Wetzels M, 2011, 'Fields of gold: Perceived efficacy in virtual teams of field service employees', Journal of Service Research, 14, pp. 372 - 389, http://dx.doi.org/10.1177/1094670511412354

Belei N; Noteborn G; De Ruyter K, 2011, 'It's a brand new world: Teaching brand management in virtual environments', Journal of Brand Management, 18, pp. 611 - 623, http://dx.doi.org/10.1057/bm.2011.6

Brüggen E; Wetzels M; de Ruyter K; Schillewaert N, 2011, 'Individual differences in motivation to participate in online panels: The effect on reponse rate and reponse quality perceptions', International Journal of Market Research, 53

Köhler CF; Rohm AJ; De Ruyter K; Wetzels M, 2011, 'Return on interactivity: The impact of online agents on newcomer adjustment', Journal of Marketing, 75, pp. 93 - 108, http://dx.doi.org/10.1509/jmkg.75.2.93

Streukens S; van Hoesel S; de Ruyter K, 2011, 'Return on marketing investments in B2B customer relationships: A decision-making and optimization approach', Industrial Marketing Management, 40, pp. 149 - 161, http://dx.doi.org/10.1016/j.indmarman.2010.06.002

Van laer T; de Ruyter K, 2011, 'In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts', International Journal of Research in Marketing, 27, pp. 164 - 174, http://dx.doi.org/10.1016/j.ijresmar.2009.12.010

Scheepers J; De jong A; Wetzels M; de Ruyter K, 2011, 'Psychological safety and social support in groupware adoption: A multi-level assessment in education.', Computers and Education, 51, pp. 757 - 775

Van B; Wetzels M; de Ruyter K, 2011, 'The power of self-efficacy change during service provision: Making your customers feel better about themselves pays off', Journal of Service Research, 14, pp. 108 - 125

de Ruyter K, 2010, 'Focus versus nominal group interviews: A comparative analysis', Journal of Knowledge Management, 14, pp. 44 - 50, http://dx.doi.org/10.1108/02634509610131153

Libai B; Bolton R; Bugel M; de Ruyter K; Gotz O; Risselada H; Stephen A, 2010, 'Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research', Journal of Service Research, 13, pp. 267 - 282, http://dx.doi.org/10.1177/1094670510375600

Daryanto A; de Ruyter K; Wetzels M, 2010, 'Getting a Discount or Sharing the Cost: The Influence of Regulatory Fit on Consumer Response to Service Pricing Schemes', Journal of Service Research, 13, pp. 153 - 167

Daryanto A; de Ruyter K; Wetzels M; Patterson PG, 2010, 'Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting', Journal of the Academy of Marketing Science, 38, pp. 604 - 616, http://dx.doi.org/10.1007/s11747-009-0165-x

de Ruyter K; Dolen W; Dolen W, 2009, 'A dual-sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat.', Psychology and Marketing, 26, pp. 145 - 174

de Ruyter K; De jong A; Wetzels M, 2009, 'Antecedents and consequences of environmental stewardship in boudary-spanning B2B teams', Journal of the Academy of Marketing Science, 37, pp. 470 - 487

Van beuningen J; de Ruyter K; Wetzels M; Streukens S, 2009, 'Customer Self-Efficacy in Technology-Based Self Service: Assessing Between- and Within-Person Differences', Journal of Service Research, 11, pp. 407 - 428

Kleijnen M; Lievens M; de Ruyter K; Wetzels M, 2009, 'Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services', Journal of Service Research, 12, pp. 15 - 35

Patterson PG; de Ruyter K; Wetzels M; Pauwels P, 2009, 'The Propensity to Continue Internationalization: A Study of Entrepreneurial Decision-Making in Australian Service Firms', Advances in International Marketing, 20, pp. 11 - 36, http://dx.doi.org/10.1108/S1474-7979(2009)0000020004

van Dolen WM; de Ruyter K; Streukens S, 2008, 'The effect of humor in electronic service encounters', Journal of Economic Psychology, 29, pp. 160 - 179, http://dx.doi.org/10.1016/j.joep.2007.05.001

Lei J; de Ruyter K; Wetzels M, 2008, 'Consumer Responses to Vertical Service Line Extensions', Journal of Retailing, 84, pp. 268 - 280

De jong A; de Ruyter K; Wetzels M, 2008, 'Linking Employee Perceptions of Collective Efficacy in Self-Managing Service Teams with Customer-Perceived service Quality', International Journal of Service Industry Management, 19, pp. 353 - 378

Mathwick C; Wiertz C; de Ruyter K, 2008, 'Social Capital Production in a Virtual P3 Community', Journal of Consumer Research, 34, pp. 832 - 849

van Dolen WM; Dabholkar PA; de Ruyter K, 2007, 'Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style', Journal of Retailing, 83, pp. 339 - 358, http://dx.doi.org/10.1016/j.jretai.2007.03.004

Wiertz C; De Ruyter K, 2007, 'Beyond the call of duty: Why customers contribute to firm-hosted commercial online communities', Organization Studies, 28, pp. 347 - 376, http://dx.doi.org/10.1177/0170840607076003

Kleijnen M; de Ruyter K; Wetzels M, 2007, 'An assessment of value creation in mobile service delivery and the moderating role of time consciousness', Journal of Retailing, 83, pp. 33 - 46, http://dx.doi.org/10.1016/j.jretai.2006.10.004

Warrington PT; Gangstad E; Feinberg R; de Ruyter K, 2007, 'Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM', International Journal of E-Business Research (IJEBR), 3, pp. 57 - 69, http://dx.doi.org/10.4018/jebr.2007040105

Van Dolen WM; Dabholkar PA; de Ruyter K, 2007, 'La satisfaction envers les discussions en ligne de clients: l'influence des attributs technologiques perçus, des caractéristiques du groupe de discussion et du style de communication du conseiller', Recherche et Applications en Marketing (French Edition), 22, pp. 83 - 111, http://dx.doi.org/10.1177/076737010702200306

van Birgelen M; de Jong A; de Ruyter K, 2006, 'Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions', Journal of Retailing, 82, pp. 367 - 377, http://dx.doi.org/10.1016/j.jretai.2006.08.010

De Jong A; De Ruyter K; Wetzels M, 2006, 'Linking employee confidence to performance: A study of self-managing service teams', Journal of the Academy of Marketing Science, 34, pp. 576 - 587, http://dx.doi.org/10.1177/0092070306287126

van Dolen W; de Ruyter K; Carman J, 2006, 'The role of self- and group-efficacy in moderated group chat', Journal of Economic Psychology, 27, pp. 324 - 343, http://dx.doi.org/10.1016/j.joep.2005.05.007

Deutskens E; De Ruyter K; Wetzels M, 2006, 'An assessment of equivalence between online and mail surveys in service research', Journal of Service Research, 8, pp. 346 - 355, http://dx.doi.org/10.1177/1094670506286323

Deutskens E; De Jong A; De Ruyter K; Wetzels M, 2006, 'Comparing the generalizability of online and mail surveys in cross-national service quality research', Marketing Letters, 17, pp. 119 - 136, http://dx.doi.org/10.1007/s11002-006-4950-8

Schepers J; Wetzels M; de Ruyter K, 2005, 'Leadership styles in technology acceptance: Do followers practice what leaders preach?', Managing Service Quality, 15, pp. 496 - 508, http://dx.doi.org/10.1108/09604520510633998

De Jong A; De Ruyter K; Lemmink J, 2005, 'Service climate in self-managing teams: Mapping the linkage of team member perceptions and service performance outcomes in a business-to-business setting', Journal of Management Studies, 42, pp. 1593 - 1620, http://dx.doi.org/10.1111/j.1467-6486.2005.00558.x

De Jong A; De Ruyter K; Wetzels M, 2005, 'Antecedents and consequences of group potency: A study of self-managing service teams', Management Science, 51, pp. 1610 - 1625, http://dx.doi.org/10.1287/mnsc.1050.0425

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